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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Customer satisfaction extends beyond just the offerings; it encompasses the entire service experience before, during, and after a transaction. Today's consumers exhibit zero tolerance for poor service experiences. RevealCX enhances customer interactions by swiftly delivering a convenient experience, focusing on crucial customer metrics and uncovering actionable insights that elevate their overall experience. The process starts with a user-friendly, thoughtfully designed form that allows for organization-specific, unlimited layers of causal factors, making deployment and monitoring of agents straightforward and efficient. Utilizing a best-practices form structure, RevealCX not only aggregates relevant data but also establishes workflows aimed at results-driven coaching and provides comprehensive reporting for a precise assessment of performance. The review process is accelerated by leveraging advanced artificial intelligence and machine learning technologies. Discover how various organizations harnessed the capabilities of AI and achieved remarkable results as a consequence of their efforts. By prioritizing customer experience and utilizing innovative tools, businesses can significantly enhance their service delivery and foster long-lasting relationships with their clients.

Description

MoveXM is the all in one software platform for Experience Management (XM). It's'made & hosted here'! MoveXM allows: > Increase the Net Promoter Score® Maximize customer satisfaction > Lower churn rates > Reduce costs MoveXM meets the most stringent data protection requirements > Data storage only in Germany > Guaranteed GDPR compliance > ISO-certified data security management and quality management

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ConnectPointz Yes 

Integrations

ConnectPointz No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Nexcom

Founded

1997

Country

Denmark

Website

nexcomglobal.com/products/quality-monitoring-revealcx/

Vendor Details

Company Name

TTR Group

Founded

1995

Country

Germany

Website

movexm.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

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