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Description

The Revcord IQ3 enterprise solution serves as a multimedia logging platform that functions independently as a reporting system while seamlessly integrating with your current Enterprise Resource Planning (ERP) system. As a highly customizable tool for end-users, IQ3 compiles and organizes various workflow processes into a single report, incorporating elements such as checklists, images, videos, and other relevant documents. The platform enables users to conduct locally recorded video inspections, investigations, and interviews through a mobile application available for both Android and iOS devices. Additionally, IQ3 has the capability to virtualize the Inspector, allowing for remote video inspections or RVIs, which securely captures video using the end-user's mobile device without the need for an additional mobile application to be installed. Recently, the introduction of Augmented Reality (AR) measurement tools has expanded IQ3's functionality, providing customers with innovative ways to enhance their operational processes. This evolution in technology not only streamlines workflows but also adds a layer of interactivity that can significantly improve the quality of inspections and reporting.

Description

Augmented Reality for Interactive Remote Support. You can assess issues with various equipment—from industrial machines to servers—from your desk by connecting to a user's smartphone camera at a distant site. By observing the live high-definition video feed from your remote client's smartphone or smart glasses, you can guide them effectively without needing to be physically present. The integration of AR annotations enables both you and your client to overlay additional virtual insights onto the live view. Additionally, various annotation tools allow you to illustrate and write directly on the screen for clarity. Communication is enhanced through VoIP and text chat, ensuring a smoother assistance experience. You can also take snapshots of the camera feed to document important moments or further evaluate problems at a later time. Moreover, the ability to freeze the video stream empowers you to delve into and discuss intricate technical aspects of a specific situation more thoroughly. This innovative approach to remote assistance is transforming the way technical support is delivered.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
Microsoft Teams Yes 
Truto No 
Zoho Directory No 

Integrations

Active Directory No 
Microsoft Teams No 
Truto Yes 
Zoho Directory Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$15 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Revcord IQ3

Founded

2008

Country

United States

Website

revcord.com/iq3/

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/lens/

Product Features

Inspection

Appointment Management No 
Customer Database No 
Dispatch Management No 
Equipment Tracking No 
Photos In Reports No 
Print on Site No 
Report Templates No 
Speech Recognition No 
Subcontractor Management No 

Product Features

Augmented Reality

3D Objects No 
3D Product Visualization No 
Application Development No 
Content Creation No 
Cross-Device Publishing No 
Drag & Drop No 
For Mapping No 
For Sales No 
For Training / Education No 
Object Recognition No 
Simulation No 
Usage Tracking / Analytics No 
Virtual Reality No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

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