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Description

The Revcord IQ3 enterprise solution serves as a multimedia logging platform that functions independently as a reporting system while seamlessly integrating with your current Enterprise Resource Planning (ERP) system. As a highly customizable tool for end-users, IQ3 compiles and organizes various workflow processes into a single report, incorporating elements such as checklists, images, videos, and other relevant documents. The platform enables users to conduct locally recorded video inspections, investigations, and interviews through a mobile application available for both Android and iOS devices. Additionally, IQ3 has the capability to virtualize the Inspector, allowing for remote video inspections or RVIs, which securely captures video using the end-user's mobile device without the need for an additional mobile application to be installed. Recently, the introduction of Augmented Reality (AR) measurement tools has expanded IQ3's functionality, providing customers with innovative ways to enhance their operational processes. This evolution in technology not only streamlines workflows but also adds a layer of interactivity that can significantly improve the quality of inspections and reporting.

Description

Visual Assistance is an online customer support software that allows real-time screen sharing and video collaboration. Users can invite customers quickly to sessions via SMS and email. Agents can visually troubleshoot problems using live camera streaming on mobile devices. Voice chat speeds up resolutions by allowing natural conversations. Both parties can highlight details in images using annotation tools. A dashboard gives insights into resource usage, allowing for better resource optimization. The main benefits are a quick session start, an intuitive interface with strong security, quicker issue resolution and reduced onsite visits. Use cases include remote support, installation guidance and inspections, as well as training.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
Microsoft Teams Yes 

Integrations

Active Directory No 
Microsoft Teams No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$50/month/5 users
Business Plan:
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Revcord IQ3

Founded

2008

Country

United States

Website

revcord.com/iq3/

Vendor Details

Company Name

OptimaTech Limited

Founded

2023

Country

New Zealand

Website

www.optimatech.co.nz/

Product Features

Inspection

Appointment Management No 
Customer Database No 
Dispatch Management No 
Equipment Tracking No 
Photos In Reports No 
Print on Site No 
Report Templates No 
Speech Recognition No 
Subcontractor Management No 

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat Yes 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

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