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Description
An all-encompassing solution for managing online returns is essential for enhancing customer satisfaction. With a comprehensive range of products, you can ensure a seamless return experience from the initial point to the final resolution. This approach automates the return and refund procedures, freeing up your team to concentrate on tasks that add greater value. Customers can easily exchange items for the correct size or color from your available stock when returning unwanted products. We handle the cost of exchanges, allowing customers to receive the right item prior to sending back the incorrect one. Maintain a fully branded tracking experience for both orders and returns, complete with real-time updates and SMS notifications, which alleviates customer concerns and minimizes WISMO inquiries to your support team. Additionally, it's crucial to assess customer satisfaction and collect insights that can lead to an improved overall experience. Returnly not only gauges how pleased customers are with the return process, but also gathers valuable feedback that reveals the reasons behind their satisfaction or dissatisfaction. By implementing such a system, businesses can continuously refine their operations and foster long-term customer loyalty.
Description
WeSupply Labs assists merchants in providing the best customer experience after selling online. They offer integrated services that ensure a smooth experience for end-users.
Summary of Features:
Notifications proactive about delivery status
Tracking Packages
RMA & Returns
Store Locator with complete SEO schemas and Social Integration
Pickup & Curbside in Store for Ecommerce, ERP, and POS Connectivity
Based on historical processing and delivery, the Delivery Estimate Algorithm
Survey on Customer Satisfaction Score and Net Promoter Score
Analytics & Statistics for data-driven decisions
Branded Tracking Page to provide a premium self-service tracking experience
Integrations
Magento 2 - Complete integration from Order Tracking to Returns, Store Pickup and Store Pickup
Shopify - Complete integration with Order Tracking and Returns
BigCommerce - Integration from Zapier App Order Tracking
Celigo - Netsuite – Full integration via Celigo
API Access
Has API
No
API Access
Has API
Yes
Integrations
Celigo
Yes
Magento
Yes
Shopify
Yes
Accumula
Yes
BigCommerce
No
Chatdesk
Yes
Daasity
Yes
Exenta
Yes
Glew
Yes
Klaviyo
No
Integrations
Celigo
Yes
Magento
Yes
Shopify
Yes
Accumula
No
BigCommerce
Yes
Chatdesk
No
Daasity
No
Exenta
No
Glew
No
Klaviyo
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.03/shipment
Find a plan that’s right for your business!
Not sure about which plan to go for? Talk to our sales expert today: https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwesupplylabs.com%2Fpricing%2F
Not sure about which plan to go for? Talk to our sales expert today: https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwesupplylabs.com%2Fpricing%2F
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Returnly Technologies
Founded
2014
Country
United States
Website
returnly.com
Vendor Details
Company Name
WeSupply Labs
Founded
2008
Country
United States
Website
bit.ly/2YUJ06y
Product Features
Returns Management
3PL / ERP Integration
Yes
Automated Exchanges
Yes
Branded Experience
Yes
Custom Return Policy
Yes
Inventory Management
Yes
One-Click Returns Processing
Yes
Returns Analytics
Yes
Shopper Self-Service
Yes
Smart Data Collection
Yes
Product Features
Delivery Management
Customer Portal
Yes
Dispatch Management
No
Driver ETA
No
Driver Management
No
For Courier Services
No
For Freight
No
For Restaurants
No
Order Tracking
Yes
Routing
No
Scheduling
No
Signature Capture
No
Surveys & Feedback
No
Order Fulfillment
Choose Shipping Service
No
Global Shipping
Yes
Inventory Management
Yes
Multi-Channel Support
Yes
Order Management
Yes
Production Logistics
Yes
Recycling
No
Returns Management
Yes
Supply Chain Management
Yes
eCommerce Integration
Yes
Order Management
Back Order Management
Yes
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
Yes
Returns Management
Yes
Shipping Management
Yes
Special Order Management
Yes
Returns Management
3PL / ERP Integration
No
Automated Exchanges
No
Branded Experience
Yes
Custom Return Policy
Yes
Inventory Management
No
One-Click Returns Processing
Yes
Returns Analytics
Yes
Shopper Self-Service
Yes
Smart Data Collection
Yes
Shipment Tracking
Alerts/Notifications
Yes
Delivery Estimate
Yes
For Freight
No
For eCommerce
Yes
Status Tracking
Yes
Website Integration
Yes
Shipping
Air Shipping
No
Bills of Lading
No
Container Shipping
No
Freight Shipping
No
Ground Shipping
Yes
Import / Export
No
Ocean Shipping
No
Parcel Shipping
Yes
Quotes / Estimates
Yes
Shipment Tracking
Yes
Warehouse Management
No
Shopping Cart
Abandoned Cart Saver
No
Catalog Management
No
Credit Card Processing
No
Discount / Coupon Management
No
Inventory Control
No
Product Configurator
Yes
Product Ratings / Reviews
Yes
Refund Management
Yes
Returns Management
Yes
Shipping Management
Yes
Tax Management
No
