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Average Ratings 2 Ratings

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support

Description

Shopify Returns, done right. Redesign your store's post-purchase workflow using Shopify Returns. We are proud to partner with Shopify's most innovative brands. Shoppers can return their items with no hassle. You'll also benefit from time-saving automation and advanced analytics for your operations and customer success teams. Your shoppers will be able to return their items with ease and consistency, allowing them to retain customers. Our solution integrates with your existing policies and workflows to give you full control, visibility, and time-saving automation over your returns process. You can use the insights from returns data to improve marketing and products, and ultimately increase customer lifetime value.

Description

For ecommerce retailers, shipment data only matters if it leads to the right customer or operational response. WISMOlabs brings order details, carrier activity, timing, customer context, and retailer-defined policies together before choosing what happens next. Depending on the situation, the platform can send or suppress an email or SMS update, change a branded tracking page, trigger a webhook, or route work into another system. The result is more than package tracking. CX, support, and ecommerce operations teams receive live delivery visibility, exception handling, analytics, configurable communications, returns management, and delivery-aware review orchestration in one post-purchase platform. Typical customers report 70-90% fewer "Where is my order?" inquiries. WISMOlabs fits brands processing roughly 500-20,000 or more monthly shipments and connects with Shopify, BigCommerce, WooCommerce, and Magento, as well as API-based and custom implementations.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
Shopify Plus Yes 
Adobe Commerce No 
BigCommerce No 
CloudX Systems Yes 
Foursixty No 
Gorgias Yes 
Klaviyo No 
Magento No 
NetSuite Yes 
Perfect Fit Yes 
QuickBooks Commerce Yes 
Salesforce No 
ShipBob Yes 
Shippo Yes 
Tableau Yes 
WooCommerce No 

Integrations

Shopify Yes 
Shopify Plus Yes 
Adobe Commerce Yes 
BigCommerce Yes 
CloudX Systems No 
Foursixty Yes 
Gorgias No 
Klaviyo Yes 
Magento Yes 
NetSuite No 
Perfect Fit No 
QuickBooks Commerce No 
Salesforce Yes 
ShipBob No 
Shippo No 
Tableau No 
WooCommerce Yes 

Pricing Details

$300 per month
Pricing starting at $300/month
Free Trial No 
Free Version No 

Pricing Details

$0.01-$0.15 per shipment
All WISMOlabs platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 to $0.01 per shipment as volume increases. Monthly minimums and commercial terms vary by customer, shipment volume, and implementation requirements. Contact WISMOlabs for a tailored quote.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ReturnLogic

Founded

2018

Country

United States

Website

www.returnlogic.com

Vendor Details

Company Name

WISMOlabs

Founded

2018

Country

United States

Website

wismolabs.com

Product Features

Returns Management

3PL / ERP Integration Yes 
Automated Exchanges Yes 
Branded Experience Yes 
Custom Return Policy Yes 
Inventory Management Yes 
One-Click Returns Processing Yes 
Returns Analytics Yes 
Shopper Self-Service Yes 
Smart Data Collection Yes 

Product Features

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access No 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management Yes 
Reviews Management No 
SEO Management No 
Shopping Cart No 
Templates No 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight No 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

Alternatives

Alternatives

Return Prime Reviews

Return Prime

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