Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Retriever is a platform designed to enhance the efficiency and profitability of your business by allowing for real-time job assignments and the optimization of various operations. Their field service management software effectively replaces cumbersome paper-based processes for service professionals working in the field. This comprehensive solution includes both mobile and desktop applications that link field workers to office staff, offering clear visibility into field activities for schedulers and managers. With Retriever’s cloud-based software, users can efficiently organize schedules, monitor job progress, and oversee the dispatching of tasks. The Retriever Scheduler features a user-friendly graphical interface that grants immediate insights into field operations. By utilizing this innovative scheduling tool, users can effortlessly allocate or reassign field visits through an intuitive drag-and-drop interface online, ensuring that resources are utilized effectively. Overall, Retriever empowers businesses to streamline operations and respond swiftly to changing demands.
Description
Integrate field service operations with various teams and mobile technology to swiftly address and avert issues, prioritizing the safety of both clients and employees. Enhance customer satisfaction through effective management and ensure tasks are completed correctly on the first attempt. Resolve client problems during the initial visit by automatically designating the most suitable personnel for each assignment, while equipping them with necessary information through customer service integration. The scalable capabilities of Field Service Management bundle essential applications and features into adaptable packages that evolve alongside your business requirements. Eliminate operational barriers, automate processes, and optimize workflows to diminish costs and elevate revenue, all while reducing the burden on both customers and staff. Additionally, improve dispatch deflection rates and foster collaboration between field and customer service, linking these functions with the broader organization for seamless operations. Ultimately, this approach not only enhances efficiency but also fosters a culture of continuous improvement throughout the entire business landscape.
API Access
Has API
No
API Access
Has API
No
Integrations
3CLogic
No
COZYROC SSIS+ Suite
No
RadiantOne
No
Pricing Details
$150.00/month/user
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Retriever Communications
Founded
1996
Country
Australia
Website
www.retrievercommunications.com
Vendor Details
Company Name
ServiceNow
Founded
2003
Country
United States
Website
www.servicenow.com/products/field-service-management.html
Product Features
Application Development
Access Controls/Permissions
Yes
Code Assistance
No
Code Refactoring
Yes
Collaboration Tools
Yes
Compatibility Testing
Yes
Data Modeling
Yes
Debugging
No
Deployment Management
Yes
Graphical User Interface
No
Mobile Development
Yes
No-Code
Yes
Reporting/Analytics
Yes
Software Development
No
Source Control
Yes
Testing Management
No
Version Control
No
Web App Development
No
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
No
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
No
Time Clock
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No