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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

Description

Utilize bulk SMS messaging, automated trigger words, and impactful pulse surveys to enhance employee engagement, dedication, and safety. Enable your remote workforce to flourish by fostering opportunities for increased interaction and feedback. As remote work gains traction, it also presents challenges that can affect productivity, collaboration, and overall job satisfaction. By sending bulk text messages and emails, you can boost employee engagement effectively. Incorporate pulse surveys into your people strategy to pinpoint specific areas for enhancing the employee experience and overall satisfaction. In urgent situations, simply text a designated trigger word to a specific number, and your pre-set message will be dispatched automatically. Effortlessly design and distribute SMS and email campaigns to either individual employees or groups, with the flexibility to send them right away or schedule them for a more convenient time. This approach not only streamlines communication but also fosters a sense of community and connection among remote teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acuity Scheduling Yes 
AdRoll Yes 
BI Book Yes 
Basecamp Yes 
Breezy HR Yes 
Chargebee Yes 
Google Forms Yes 
Keap Yes 
Mattermost Yes 
Nintex Process Platform Yes 
Podio Yes 
Qwilr Yes 
Shopify Yes 
Slack Yes 
Trello Yes 
Wufoo Yes 
sensedata Yes 

Integrations

Acuity Scheduling No 
AdRoll No 
BI Book No 
Basecamp No 
Breezy HR No 
Chargebee No 
Google Forms No 
Keap No 
Mattermost No 
Nintex Process Platform No 
Podio No 
Qwilr No 
Shopify No 
Slack No 
Trello No 
Wufoo No 
sensedata No 

Pricing Details

$39 per month
Free Trial Yes 
Free Version No 

Pricing Details

$0.99 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Retently

Founded

2015

Country

United States

Website

www.retently.com

Vendor Details

Company Name

finfo

Founded

2014

Country

United Kingdom

Website

www.finfo.io

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools Yes 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System Yes 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

NPS

Product Features

NPS

Wireless Expense Management

CRM No 
Custom Rate Plans No 
Discount Management No 
Metered Billing No 
Move / Add / Change Options No 
Procurement Management Yes 
Split Billing Yes 
Supports WiFi Hotspots No 
Usage Reporting Yes 

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