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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

Description

Leverage Customer Relationship Management (CRM) tools to streamline responses, enhance reaction times, send focused communications, and monitor all activities effectively. Real-time statistics equip you with pertinent information at your fingertips, while custom metrics can be quickly tailored to meet your specific needs. With WebConnector, integrating online forms, product listings, booking systems, surveys, and customer management into any static or content management system website becomes a seamless task. Experience the benefits of automated customer acquisition! Personalized email campaigns and automated follow-up messages (FollowUps) can boost sales by an impressive 200 to 300 percent. Utilize Factura for efficient management of quotes, orders, invoices, delivery notes, reminders, and inventory. By automating various workflows, you can significantly save time and enhance productivity in your operations. This streamlined approach not only simplifies processes but also allows businesses to focus on growth and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Drift Yes 
Freshservice Yes 
GoTo Meeting Yes 
Google Docs Yes 
IBM Targetprocess Yes 
Intercom Yes 
Jira Yes 
Magento Yes 
Magnetic Yes 
Metatask Yes 
Microsoft 365 Yes 
New Relic Yes 
PayPal Yes 
RescueTime Yes 
RingCentral RingCX Yes 
SendPulse Yes 
Smartsheet Yes 
Typeform Yes 
Vision6 Yes 
Vtiger CRM Yes 

Integrations

Drift No 
Freshservice No 
GoTo Meeting No 
Google Docs No 
IBM Targetprocess No 
Intercom No 
Jira No 
Magento No 
Magnetic No 
Metatask No 
Microsoft 365 No 
New Relic No 
PayPal No 
RescueTime No 
RingCentral RingCX No 
SendPulse No 
Smartsheet No 
Typeform No 
Vision6 No 
Vtiger CRM No 

Pricing Details

$39 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Retently

Founded

2015

Country

United States

Website

www.retently.com

Vendor Details

Company Name

Worldsoft

Founded

2000

Country

Switzerland

Website

www.worldsoft-wbs.info/

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools Yes 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System Yes 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

NPS

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

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