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features
design
support

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Description

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

Description

Numerous organizations utilize SurveyXact for continuous data gathering, and for these entities, leveraging SurveyXact’s API for automated data collection can be highly beneficial. As the premier platform in Scandinavia for developing questionnaire-based surveys, SurveyXact offers a solution that is user-friendly, secure, adaptable, and effective at uncovering valuable insights. Should you require assistance, our knowledgeable team, boasting over three decades of experience with various questionnaires for both public and private sectors, is always available to support you. Our skilled professionals are well-versed in the nuances of SurveyXact and are eager to help you navigate its features. You can reach out to us on weekdays, ensuring that you have the assistance you need at any time. Additionally, by obtaining a SurveyXact license, you unlock access to our comprehensive training courses, making it incredibly simple to launch your own surveys. This leading survey tool is actively employed by numerous governmental and private organizations of varying sizes and across diverse fields, demonstrating its widespread applicability and effectiveness. Embrace the opportunity to enhance your data collection efforts with SurveyXact today!

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft Excel Yes 
Artichoke Yes 
BI Book Yes 
Birdeye Yes 
BombBomb Yes 
Chargebee Yes 
Dropbox Yes 
Google Docs Yes 
Instagram Yes 
Kissflow Yes 
Livestorm Yes 
Mailigen Yes 
Maxio Yes 
Ortto Yes 
RescueTime Yes 
Slack Yes 
Streak Yes 
Workable Yes 
sensedata Yes 

Integrations

Microsoft Excel Yes 
Artichoke No 
BI Book No 
Birdeye No 
BombBomb No 
Chargebee No 
Dropbox No 
Google Docs No 
Instagram No 
Kissflow No 
Livestorm No 
Mailigen No 
Maxio No 
Ortto No 
RescueTime No 
Slack No 
Streak No 
Workable No 
sensedata No 

Pricing Details

$39 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Retently

Founded

2015

Country

United States

Website

www.retently.com

Vendor Details

Company Name

Ramboll Management Consulting

Country

Denmark

Website

www.surveyxact.com

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools Yes 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System Yes 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

NPS

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Dashboard

Annotations No 
Data Source Integrations No 
Functions / Calculations No 
Interactive No 
KPIs No 
OLAP No 
Private Dashboards No 
Public Dashboards No 
Scorecards No 
Themes No 
Visual Analytics No 
Widgets No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Alternatives

Fivestars Reviews

Fivestars

Fivestars Loyalty

Alternatives

Surveyed Reviews

Surveyed

Spicyfy Ventures
SurveyOL Reviews

SurveyOL

SurveyOL.com
SurveyOL Reviews

SurveyOL

SurveyOL.com