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features
design
support

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Write a Review

Description

It goes without saying that rising food and labor expenses are causing significant stress, making it increasingly difficult to find reliable employees. Almost every vendor seems to be increasing their prices, leading to a situation where the joy in the business is fading, and survival has become the main focus. We are often preoccupied with managing the chaotic demands of the back end, but we must not forget the customers who are the reason we are in this industry. Eventually, when operational challenges take precedence, adjustments will be necessary since prioritizing customers is essential; otherwise, competitors will gladly step in to claim their loyalty. While our guests should always come first, it is crucial to recognize that without maximizing revenue to meet soaring costs, we risk losing both our menu and the team that creates the dining experiences our patrons expect. Therefore, striking a balance between operational sustainability and customer satisfaction is paramount for long-term success in the business.

Description

SevenRooms, a guest experience and retention platform, helps hospitality operators acquire, engage and retain more customers -- both on- and off-premise. The platform connects hospitality operators with data across the guest journey, allowing them to drive revenue and profitability. SevenRooms was founded in 2011 and venture-backed both by Amazon, Comcast Ventures, and Providence Strategic Growth. It has dining, hotel F&B and entertainment clients around the world, including: Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, Wolfgang Puck, Michael Mina,Jumeirah Group, sbe, LDV Hospitality, Zuma, Altamarea Group, AELTC, D&D London, Corbin & King, Live Nation and Topgolf.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ARP.top No 
Agilysys Stay No 
Bindo POS No 
Cendyn CMS No 
Cendyn Loyalty No 
Cybersource No 
Facebook No 
FatooraOnline No 
Infrasys POS No 
OpenTable No 
Oracle MICROS POS No 
PeopleVine No 
Silverware No 
TISSL No 
TheFork No 
Toast Kitchen Display System No 
Toast POS No 
Twilio No 
heep.ai No 
unTill No 

Integrations

ARP.top Yes 
Agilysys Stay Yes 
Bindo POS Yes 
Cendyn CMS Yes 
Cendyn Loyalty Yes 
Cybersource Yes 
Facebook Yes 
FatooraOnline Yes 
Infrasys POS Yes 
OpenTable Yes 
Oracle MICROS POS Yes 
PeopleVine Yes 
Silverware Yes 
TISSL Yes 
TheFork Yes 
Toast Kitchen Display System Yes 
Toast POS Yes 
Twilio Yes 
heep.ai Yes 
unTill Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

RestaurantConnect

Website

www.restaurantconnect.com

Vendor Details

Company Name

SevenRooms

Founded

2011

Country

United States

Website

www.sevenrooms.com

Product Features

Restaurant Management

Billing & Invoicing Yes 
Built-in Accounting Yes 
Employee Management Yes 
Food Costing Yes 
Inventory Management No 
Kitchen Management No 
Menu Management No 
Payroll Management No 
Point of Sale (POS) No 
Reporting/Analytics Yes 
Reservations Management Yes 
Sales Tracking No 
Table Management Yes 
Wait List Management No 
Waitstaff Management No 

Restaurant Reservations

Capacity Monitoring No 
Custom Reservation Inventory No 
Deposits / Prepayment Processing No 
Email Marketing No 
Facebook Reservations No 
Feedback Management No 
Guest Data No 
Guest Notifications No 
Mobile App Booking No 
Online / Website Reservations No 
Reminders No 
Reporting / Analytics No 
Seat / Table Optimization No 
Text/SMS Communications No 
Waitlist Management No 

Product Features

Hospitality Property Management

Built-in Accounting No 
CRM Yes 
Catering No 
Employee Management No 
Extended Stay No 
Front Office Management No 
GDS / OTA Integration No 
Group Management No 
Guest Experience (GEM) Yes 
Housekeeping Management No 
Loyalty Program Yes 
Maintenance Management No 
Marketing Automation Yes 
Marketing Management Yes 
Multi-Property Yes 
Online Booking Yes 
Point of Sale (POS) Yes 
Reservations Management Yes 
Reviews Management Yes 
Single Property No 
Vacation Rental No 

Reservations

Activities Booking Yes 
Booking Notes Yes 
CRM Yes 
Customer Support Yes 
Group Reservations Yes 
Guest Management Yes 
Payment Processing Yes 
Promotions Management Yes 
Rate Management No 
Room Booking Management No 
Third Party Booking No 

Restaurant Management

Billing & Invoicing No 
Built-in Accounting No 
Employee Management Yes 
Food Costing No 
Inventory Management No 
Kitchen Management No 
Menu Management No 
Payroll Management No 
Point of Sale (POS) No 
Reporting/Analytics Yes 
Reservations Management Yes 
Sales Tracking Yes 
Table Management Yes 
Wait List Management Yes 
Waitstaff Management Yes 

Restaurant Reservations

Capacity Monitoring Yes 
Custom Reservation Inventory Yes 
Deposits / Prepayment Processing Yes 
Email Marketing Yes 
Facebook Reservations Yes 
Feedback Management Yes 
Guest Data Yes 
Guest Notifications Yes 
Mobile App Booking Yes 
Online / Website Reservations Yes 
Reminders Yes 
Reporting / Analytics Yes 
Seat / Table Optimization Yes 
Text/SMS Communications Yes 
Waitlist Management Yes 

Waitlist

Alerts/Notifications Yes 
Customer Database Yes 
For Restaurants Yes 
Prioritization Yes 
Public Waitlist Yes 
Reporting & Statistics Yes 
Self Check-in Yes 
Waiting Time Tracking Yes 
Waitlist Status Tracking Yes 

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