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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Create and distribute captivating surveys in just minutes to gain competitive advantages through real-time actionable insights. Maintain service excellence across various physical locations by utilizing interactive kiosk surveys that eliminate issues like small text and unresponsive buttons. Satisfied customers contribute to a thriving business, and customer satisfaction surveys are essential for identifying their preferences, desires, and concerns, enabling you to enhance your offerings for your target audience. Responster equips you with the necessary tools, collaboration features, and control required to streamline your feedback processes, encompassing everything from customer satisfaction to employee engagement, all centralized in a single platform. Whether accessed through any web browser or natively on Android and iOS devices, Responster ensures you can connect with your customers wherever they are. Moreover, the platform's built-in sharing capabilities make it simple to showcase your surveys on your own website or through your social media platforms, maximizing your engagement potential. With Responster, taking the pulse of your audience has never been easier or more effective.

Description

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshchat No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Microsoft Outlook No 
Salesforce No 
Slack No 
Stackreaction No 
WhatsApp No 
Zapier No 
Zendesk No 

Integrations

Freshchat Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Microsoft Outlook Yes 
Salesforce Yes 
Slack Yes 
Stackreaction Yes 
WhatsApp Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$99 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Responster

Founded

2012

Country

Sweden

Website

www.responster.com

Vendor Details

Company Name

SurveySensum

Founded

2018

Country

India

Website

www.surveysensum.com

Product Features

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library No 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video No 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Market Research

Benchmarking No 
Compensation Management No 
Data Management No 
Email / Online No 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management No 
Statistical Analysis No 
Survey Management No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching No 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video No 

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