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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Combining powerful AI and the best methodology in the world in a super easy to use online software. Responsr has readymade templates, reports, and customer dialogs for your industry. Start saving customers immediately by creating your profile! Responsr automatically sends mini-surveys (2-3 question) at a frequency that suits both you and your customers. The included services allow you to get feedback and take action if necessary. Responsr provides a customer service system for your entire company. You can also compare your results with others in your industry. A smart feedback system that enterprise companies can afford. Start right away with pre-made dialogues and reports to help you use feedback to drive customer satisfaction.

Description

Our AI technology helps you analyze and categorize customer feedback from various sources such as support tickets, online reviews, call recordings, and surveys, enabling you to gain a clearer understanding of your natural language data. Customers provide a wealth of qualitative insights through multiple channels, including surveys, emails, chat interactions, and phone conversations. They commonly address inquiries about potential purchases or express intentions to return products. By leveraging Machine Learning, we can interpret the nuances associated with Churn and Retention. This allows you to swiftly pinpoint the characteristics, products, and types of feedback that are most strongly linked to Customer Retention and Churn, ultimately leading to more informed business decisions. Understanding these patterns can significantly enhance your ability to improve customer satisfaction and loyalty.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
Aircall No 
Asana No 
Axis LMS Yes 
Delighted No 
Fortnox Yes 
Freshdesk Yes 
Intercom No 
Jira No 
Kustomer No 
Salesforce No 
Trustpilot Yes 
Upsales Yes 
WooCommerce Yes 
X (Twitter) No 
Zapier Yes 

Integrations

Zendesk Yes 
Aircall Yes 
Asana Yes 
Axis LMS No 
Delighted Yes 
Fortnox No 
Freshdesk No 
Intercom Yes 
Jira Yes 
Kustomer Yes 
Salesforce Yes 
Trustpilot No 
Upsales No 
WooCommerce No 
X (Twitter) Yes 
Zapier No 

Pricing Details

€50/month
Pricing per app.
Each app tailors to a certain industry and includes integrations, customer journey based survey, AI tools and templates.
Free Trial Yes 
Free Version No 

Pricing Details

$249 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Responsr

Founded

2021

Country

Sweden

Website

responsr.io/en/

Vendor Details

Company Name

SupporTrends

Website

supportrends.com

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives