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ease
features
design
support

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Average Ratings 21 Ratings

Total
ease
features
design
support

Description

In just a few minutes, you can integrate live support into your website, completely eradicate spam and irrelevant messages, and effectively automate responses to as many as 81% of incoming inquiries! Providing your website visitors with a straightforward way to reach out through your business site or online store significantly enhances customer satisfaction, boosts referrals and repeat business, and helps you secure more sales. Nevertheless, implementing a live support feature can lead to an overwhelming influx of hundreds or even thousands of messages daily. As your site's traffic increases, so does the volume of messages, and with eCommerce operating around the clock, your inbox can quickly turn into a chaotic mess by Monday morning. Many live chat solutions available today function merely as communication tools to link you with your leads and customers—adding such features to your website is akin to displaying your personal phone number on a highway billboard, magnified a thousandfold! This highlights the need for an effective strategy to manage high volumes of inquiries without compromising the quality of customer interaction.

Description

Utilizing live chat software enhances communication with customers, enabling immediate engagement through web, mobile, and social platforms. In today's landscape, it's essential for businesses to connect with clients at their convenience, particularly when assistance is required. Over the last year, there has been a significant increase in customers turning to messaging and live chat applications for service inquiries. Incorporating live chat into your website facilitates interactions in a manner that aligns with customer comfort, leading to increased purchasing behavior and loyalty. Additionally, integrating live chat goes beyond merely catering to preferences; it also contributes to overall customer satisfaction and experience. Ultimately, this approach can significantly boost a brand's reputation and foster long-lasting relationships with its clientele.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

5X
Airbyte
Campaign Monitor
Helpware
Integrate.io
LearnUpon
LearnWorlds
Mailchimp
Mozart Data
Nutshell
Pipedrive
SellPro
Sourcetable
Strategy Overview
Toonimo
TypeGenie
Zendesk Gather
Zendesk Sell
Zoom
mTrip

Integrations

5X
Airbyte
Campaign Monitor
Helpware
Integrate.io
LearnUpon
LearnWorlds
Mailchimp
Mozart Data
Nutshell
Pipedrive
SellPro
Sourcetable
Strategy Overview
Toonimo
TypeGenie
Zendesk Gather
Zendesk Sell
Zoom
mTrip

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$14.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Zvendor Solutions

Website

www.ResponseQue.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/service/messaging/live-chat-software/

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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