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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Google, Facebook, local search directories and employee review sites, as well as app directories and directories. You can track reviews about your products and services from one easy-to-use dashboard. Consumers expect a response within 24hrs of posting an online question. This is more than 80%. Receive automatic email notifications to keep up with new reviews and respond directly from the Reputology interface. Our native workflow tool allows you to track how your team responds to reviews and monitor the progress of each review. Reputology allows you to escalate issues to the right people so your team can provide top-notch customer service. Even if you are experienced in dealing with unhappy customers, responding to negative reviews can be daunting. It can be difficult to turn this into a scaleable process for your entire company. However, consistency is crucial for a high-quality response and resolution.

Description

In a landscape filled with paid advertisements and overwhelming spam, you have the right to access genuine experiences shared by real customers. SureCritic serves as your reliable and verified review platform where you can discover businesses you can trust. By gathering a wide range of unbiased feedback from all customers regarding their service experiences, SureCritic emphasizes the importance of hearing from everyone, as every individual's experience counts. Each review contributes to your decision-making process, and we believe it is essential for you to see a comprehensive picture, encompassing all perspectives. Unlike many platforms, we never remove reviews, allowing you to receive the full spectrum of opinions, both positive and negative. Businesses understand the impact of an unhappy customer, which is why our innovative concern resolution technology, known as ReScore, encourages them to promptly address any issues following a less-than-satisfactory experience. To ensure authenticity, review requests are dispatched directly from the business's point-of-sale system, making certain that each review originates from a legitimate customer rather than a bot. By prioritizing transparency and accountability, SureCritic is committed to fostering an environment where businesses can improve and customers can make informed choices.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Axis LMS
Hootsuite

Integrations

Axis LMS
Hootsuite

Pricing Details

$49 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Reputology

Founded

2013

Country

United States

Website

reputology.com

Vendor Details

Company Name

SureCritic

Website

www.surecritic.com

Product Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Alternatives

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