Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Google, Facebook, local search directories and employee review sites, as well as app directories and directories. You can track reviews about your products and services from one easy-to-use dashboard. Consumers expect a response within 24hrs of posting an online question. This is more than 80%. Receive automatic email notifications to keep up with new reviews and respond directly from the Reputology interface. Our native workflow tool allows you to track how your team responds to reviews and monitor the progress of each review. Reputology allows you to escalate issues to the right people so your team can provide top-notch customer service. Even if you are experienced in dealing with unhappy customers, responding to negative reviews can be daunting. It can be difficult to turn this into a scaleable process for your entire company. However, consistency is crucial for a high-quality response and resolution.
Description
Reviewing your business allows you to see it through the eyes of potential customers. They will show you where your business is losing market share and how it compares to the competition.
ReviewTrackers is dedicated to creating simple, useful technology that bridges between the customer and the brand. Our software helps businesses understand their customers better, build trust and uncover the insights that will help them grow their business.
API Access
Has API
No
API Access
Has API
No
Integrations
Hootsuite
Yes
Adview
No
Axis LMS
No
Digitail
No
Facebook
No
Kapiche
No
Ow.ly
No
Qualtrics Customer Experience
No
Qualtrics Employee Experience
No
Qualtrics XM Platform
No
Integrations
Hootsuite
Yes
Adview
Yes
Axis LMS
Yes
Digitail
Yes
Facebook
Yes
Kapiche
Yes
Ow.ly
Yes
Qualtrics Customer Experience
Yes
Qualtrics Employee Experience
Yes
Qualtrics XM Platform
Yes
Pricing Details
$49 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$69/location
Lite: $69/Per location
Starter Package: $89/Per location
Essential: $119/Per location
Platinum: $119/Per location - 10 locations minimum
Starter Package: $89/Per location
Essential: $119/Per location
Platinum: $119/Per location - 10 locations minimum
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Reputology
Founded
2013
Country
United States
Website
reputology.com
Vendor Details
Company Name
ReviewTrackers
Founded
2012
Country
United States
Website
reviewtrackers.com
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Reputation Management
Campaign Management
No
Gamification
No
Response Management
Yes
Review Generation
No
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Social Media Marketing
Analytics
Yes
Automated Publishing
No
Contact Management
No
Content Management
No
Conversion Tracking
No
Customer Targeting
No
Keyword Filtering
Yes
Multi-Account Management
Yes
Post Scheduling
Yes
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
Yes
Trend Analysis
Yes
Public Relations
Article Author Database
No
Auto-Update Media Lists
No
Campaign Management
No
Clippings Management
No
Communications Calendar
No
Contact Management
No
Digital Asset Management
No
Direct Mail Management
No
Email Distribution
No
Press Monitoring
No
Press Release Builder
No
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Social Media Marketing
Analytics
Yes
Automated Publishing
Yes
Contact Management
Yes
Content Management
Yes
Conversion Tracking
No
Customer Targeting
Yes
Keyword Filtering
Yes
Multi-Account Management
Yes
Post Scheduling
No