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ease
features
design
support

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Description

You can generate, monitor, respond, and analyze reviews from multiple channels in one place. You can respond to customers on any platform using one workspace. Responses are posted in near real time. Agents can create custom alerts to be notified when a review meets their filter criteria. You can customize your workspace to view aggregated reviews or Q&A in a manner that supports your workflow. To create urgency around top-of the-mind issues and prioritize responses, you can create categories of keywords or tags. Start with templates and customize them for each question or review to make responding quicker and more consistent. Set up an approval process for managers to ensure that responses are consistent and accurate. Assign roles to users and give them permissions, such as the ability to edit or block other users from working on the same data set.

Description

Yotpo is the most popular eCommerce marketing platform. It helps thousands of brands increase direct-to-consumer sales. Our single-platform approach integrates data driven solutions for reviews and loyalty & referrals, as well as SMS marketing. Yotpo empowers brands to create smarter, more profitable experiences that build and maintain customer relationships. We integrate with all the tools you use every single day, including Google, Instagram and top eCommerce platforms.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AfterSell
Alloy Automation
Appbrew
AtData
Bazaarvoice
Bloomreach
Bold Commerce
Channelwill
EcomSolid
Meltano
Order Desk
Postscript
Prive
Reelup
Refersion
Remarkable Commerce
SMSBump
Tapcart
VideoWise
Volusion

Integrations

AfterSell
Alloy Automation
Appbrew
AtData
Bazaarvoice
Bloomreach
Bold Commerce
Channelwill
EcomSolid
Meltano
Order Desk
Postscript
Prive
Reelup
Refersion
Remarkable Commerce
SMSBump
Tapcart
VideoWise
Volusion

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

1440

Founded

2009

Country

United States

Website

www.1440.io/reputation-studio/

Vendor Details

Company Name

Yotpo

Founded

2011

Country

Israel

Website

www.yotpo.com/

Product Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Alternatives

LocalReviews Reviews

LocalReviews

OneLocal

Alternatives

EmbedReviews Reviews

EmbedReviews

EmbedSocial
Attentive Reviews

Attentive

Attentive Mobile