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features
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support

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Write a Review

Description

RepuGen is an all in one reputation and review management software for doctors, medical practices, bigger healthcare organizations and dental practices. A bad reputation can cost you thousands in revenue. 75% of patients won't visit a healthcare provider with a rating below 4 stars. RepuGen conducts a survey to get to know patients' feelings immediately after they have visited, and then directs them towards review sites to share their experiences. You'll be able to better understand your patients, improve service recovery, and build your online reputation all at once. As more people use the internet to find healthcare, their online reputation is increasingly important in determining whether patients call or visit a dental or medical practice. Unhappy patients are the loudest in healthcare. Dissatisfied patients can portray your healthcare practice in a negative light.

Description

ReviewPace serves as an operating system designed for local businesses to enhance their reputation and recover from setbacks. It enables business owners to cultivate genuine 5-star Google reviews, address dissatisfied customers discreetly before they leave feedback, and combat fraudulent review campaigns effectively. Key features include: - Guided Review Funnel: A custom link featuring a 1-5 star rating system where satisfied customers (4-5★) receive an AI-generated review for easy posting on Google, while dissatisfied customers (1-3★) are directed to a private Resolution Bridge for further assistance. - Resolution Bridge: A dedicated platform for capturing private complaints, complete with urgency timers for service level agreements and automatic follow-ups once issues are resolved. - Incident Workspace: A system to manage fake-review incidents, including analysis of suspicious review patterns, creation of dispute documentation, and the option to export evidence for Google appeals. - Competitor Intelligence: A tool for monitoring competitor rankings, analyzing negative reviews for actionable insights, and creating targeted marketing strategies. - Local SEO Radar & Profile Audit: A comprehensive assessment tool featuring a 10-pillar Google Business Profile scoring system, keyword tracking features, and an organized task board to improve local search performance. This innovative approach not only safeguards a business's online reputation but also empowers owners to maintain a competitive edge in their local market.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AdvancedMD Yes 
Dentrix Yes 
DrChrono Yes 
EagleSoft Yes 
Google No 
NextGen Healthcare EHR Yes 
Veradigm Practice Management Yes 

Integrations

AdvancedMD No 
Dentrix No 
DrChrono No 
EagleSoft No 
Google Yes 
NextGen Healthcare EHR No 
Veradigm Practice Management No 

Pricing Details

We offer a core reputation management plan + 4 different add ons. Start with the Core Plan, and add to it the add ons based on your preferences.
Free Trial Yes 
Free Version No 

Pricing Details

Free
Plans:

Free

Starter: $39/month
Growth $89/month

Free tier includes 1 location and 100 reviews.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

RepuGen

Founded

2016

Country

United States

Website

www.repugen.com

Vendor Details

Company Name

ReviewPace

Founded

2024

Country

Morocco

Website

reviewpace.com

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning No 
Collaboration No 
Messaging Yes 
Mobile Access No 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring No 
White Label Yes 

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