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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

Description

EDIJET is a comprehensive MAP solution tailored for manufacturers of varying sizes aiming to promote their products across multiple marketplaces within the evolving e-commerce landscape. This innovative tool serves as an exceptional assistant, boasting a robust infrastructure, user-friendly interface, and sophisticated features crafted from extensive expertise. It streamlines the management of your commercial activities in marketplaces, making the process simpler, quicker, and more precise. EDIJET seamlessly connects with all major marketplaces, allowing users to select their desired platform while leaving the rest to the software's capabilities. Additionally, it can be easily integrated with existing ERP systems, enabling rapid product management and efficient order processing. By alleviating the workload associated with e-commerce transactions, particularly in multi-channel sales, it significantly reduces the likelihood of errors. With the EDIJET Marketplace application, users can swiftly establish their presence on various platforms, thus facilitating business growth through enhanced sales opportunities. In a competitive market, leveraging such a solution can be a game-changer for manufacturers looking to expand their reach.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
WooCommerce Yes 
BigCommerce Yes 
Cdiscount Yes 
Data Interchange No 
Gmail Yes 
Linnworks Yes 
OpenText Process Automation No 
Shopify Yes 
eBay Yes 

Integrations

Amazon Yes 
WooCommerce Yes 
BigCommerce No 
Cdiscount No 
Data Interchange Yes 
Gmail No 
Linnworks No 
OpenText Process Automation Yes 
Shopify No 
eBay No 

Pricing Details

$33 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Vendor Details

Company Name

MAP

Founded

1997

Country

Turkey

Website

www.map.com.tr/solutions/edijet-marketplace-integration/

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker No 
Whitelisting / Blacklisting No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

Alternatives

Alternatives