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Description
Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.
Description
Zentail is an intuitive and accessible platform designed to streamline order management, business analytics, and the synchronization of catalogs and inventory all within a single suite. Tailored specifically for online retail companies, Zentail offers a quick and efficient means to consolidate, automate, and enhance the growth of your e-commerce business. Functioning as a robust, comprehensive multichannel solution, Zentail effectively oversees inventory, product listings, and order processing across various platforms including eBay, Amazon, Walmart Marketplace, Shopify, Jet.com, Magento, Bigcommerce, Google Shopping, and others. Among its standout features are kitting, automated competitive repricing, channel overrides, aliases, SMART types, as well as integrations for FBA, 3PL, and WMS, making it an indispensable tool for any online retailer. With such a wide range of functionalities, Zentail empowers businesses to operate more efficiently and adapt to the ever-evolving e-commerce landscape.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon
Yes
BigCommerce
Yes
Shopify
Yes
eBay
Yes
Cahoot
No
Cdiscount
Yes
Gmail
Yes
Linnworks
Yes
Orderful
No
ShipBob
No
Integrations
Amazon
Yes
BigCommerce
Yes
Shopify
Yes
eBay
Yes
Cahoot
Yes
Cdiscount
No
Gmail
No
Linnworks
No
Orderful
Yes
ShipBob
Yes
Pricing Details
$33 per month
Free Trial
Yes
Free Version
No
Pricing Details
Zentail is only offered to select retailers and brands.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Replyco
Founded
2019
Country
United Kingdom
Website
replyco.com
Vendor Details
Company Name
HD Trade Services
Founded
2011
Country
United States
Website
www.zentail.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
No
Whitelisting / Blacklisting
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Amazon Seller Tools
A/B Testing
No
Alerts / Notifications
Yes
Analytics / Reporting
Yes
Campaign Management
Yes
Competitor Analysis
No
Content Management / Optimization
No
Conversion / ROI Tracking
Yes
Customer Data Management
Yes
Email Marketing
No
Feedback Management
No
Inventory Management
Yes
Keyword Tracking / Research
No
Order Management
Yes
PPC Ads Management
No
Price Optimization
Yes
Rank Optimization
No
Refund Management
Yes
Review Management
No
Sales Tracking / Analysis
Yes
Shipping Management
Yes
Trend Analysis
No
Channel Management
Campaign Management
Yes
Channel Analytics
Yes
Incentive Management
No
Inventory Control
Yes
Lead Management
No
Opportunity Management
No
Order Management
Yes
Partner Management
No
Product Management
Yes
Reseller Management
Yes
Channel Marketing
Campaign Management
No
Channel Analytics
No
Content Management & Sharing
No
Incentive Management
No
Inventory Control
No
Lead Management
No
Multiple Channel Configurations
No
Order Management
No
Partner Management
No
Pipeline Management
No
Social Promotion
No
eCommerce
CRM
Yes
Catalog Management
Yes
Channel Management
Yes
Customer Accounts
No
Data Security
Yes
Email Marketing
No
Inventory Management
Yes
Kitting
Yes
Loyalty Program
No
Mobile Access
Yes
Multi-Store Management
Yes
Order Management
Yes
Product Configurator
Yes
Promotions Management
Yes
Returns Management
Yes
Reviews Management
Yes
SEO Management
Yes
Shopping Cart
No
Templates
Yes
Inventory Management
Alerts/Notifications
Yes
Barcoding / RFID
No
Forecasting
No
Inventory Optimization
No
Kitting
Yes
Manufacturing Inventory Management
Yes
Mobile Access
Yes
Multi-Channel Management
Yes
Product Identification
Yes
Reorder Management
No
Reporting/Analytics
Yes
Retail Inventory Management
Yes
Supplier Management
No
Warehouse Management
No
Order Management
Back Order Management
Yes
Catalog Management
Yes
Inventory Management
Yes
Order Entry
No
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
No
Returns Management
Yes
Shipping Management
Yes
Special Order Management
No
Retail Management
CRM
Yes
Commission Management
Yes
Email Marketing
Yes
Employee Management
Yes
Loyalty Program
Yes
Mail Order
Yes
Merchandise Management
Yes
Multi-Location
Yes
Order Management
Yes
Purchase Order Management
Yes
Reporting/Analytics
Yes
Returns Management
Yes
eCommerce
No