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features
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support

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Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

Description

Zentail is an intuitive and accessible platform designed to streamline order management, business analytics, and the synchronization of catalogs and inventory all within a single suite. Tailored specifically for online retail companies, Zentail offers a quick and efficient means to consolidate, automate, and enhance the growth of your e-commerce business. Functioning as a robust, comprehensive multichannel solution, Zentail effectively oversees inventory, product listings, and order processing across various platforms including eBay, Amazon, Walmart Marketplace, Shopify, Jet.com, Magento, Bigcommerce, Google Shopping, and others. Among its standout features are kitting, automated competitive repricing, channel overrides, aliases, SMART types, as well as integrations for FBA, 3PL, and WMS, making it an indispensable tool for any online retailer. With such a wide range of functionalities, Zentail empowers businesses to operate more efficiently and adapt to the ever-evolving e-commerce landscape.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
BigCommerce Yes 
Shopify Yes 
eBay Yes 
Cahoot No 
Cdiscount Yes 
Gmail Yes 
Linnworks Yes 
Orderful No 
ShipBob No 
SkuVault No 
Walmart No 
WooCommerce Yes 

Integrations

Amazon Yes 
BigCommerce Yes 
Shopify Yes 
eBay Yes 
Cahoot Yes 
Cdiscount No 
Gmail No 
Linnworks No 
Orderful Yes 
ShipBob Yes 
SkuVault Yes 
Walmart Yes 
WooCommerce No 

Pricing Details

$33 per month
Free Trial Yes 
Free Version No 

Pricing Details

Zentail is only offered to select retailers and brands.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Vendor Details

Company Name

HD Trade Services

Founded

2011

Country

United States

Website

www.zentail.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker No 
Whitelisting / Blacklisting No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Features

Amazon Seller Tools

A/B Testing No 
Alerts / Notifications Yes 
Analytics / Reporting Yes 
Campaign Management Yes 
Competitor Analysis No 
Content Management / Optimization No 
Conversion / ROI Tracking Yes 
Customer Data Management Yes 
Email Marketing No 
Feedback Management No 
Inventory Management Yes 
Keyword Tracking / Research No 
Order Management Yes 
PPC Ads Management No 
Price Optimization Yes 
Rank Optimization No 
Refund Management Yes 
Review Management No 
Sales Tracking / Analysis Yes 
Shipping Management Yes 
Trend Analysis No 

Channel Management

Campaign Management Yes 
Channel Analytics Yes 
Incentive Management No 
Inventory Control Yes 
Lead Management No 
Opportunity Management No 
Order Management Yes 
Partner Management No 
Product Management Yes 
Reseller Management Yes 

Channel Marketing

Campaign Management No 
Channel Analytics No 
Content Management & Sharing No 
Incentive Management No 
Inventory Control No 
Lead Management No 
Multiple Channel Configurations No 
Order Management No 
Partner Management No 
Pipeline Management No 
Social Promotion No 

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts No 
Data Security Yes 
Email Marketing No 
Inventory Management Yes 
Kitting Yes 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator Yes 
Promotions Management Yes 
Returns Management Yes 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart No 
Templates Yes 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID No 
Forecasting No 
Inventory Optimization No 
Kitting Yes 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management No 
Warehouse Management No 

Order Management

Back Order Management Yes 
Catalog Management Yes 
Inventory Management Yes 
Order Entry No 
Order Fulfillment Yes 
Order Tracking Yes 
Recurring Orders No 
Returns Management Yes 
Shipping Management Yes 
Special Order Management No 

Retail Management

CRM Yes 
Commission Management Yes 
Email Marketing Yes 
Employee Management Yes 
Loyalty Program Yes 
Mail Order Yes 
Merchandise Management Yes 
Multi-Location Yes 
Order Management Yes 
Purchase Order Management Yes 
Reporting/Analytics Yes 
Returns Management Yes 
eCommerce No 

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