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Average Ratings 0 Ratings
Description
Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.
Description
Enhance customer response times with personalized messages directly from your Smart Inbox. Gain immediate insights into engagement through a comprehensive record of previous interactions. Collaborate effectively in real-time by sharing a single inbox to manage the workload collectively. You can assign discussions, monitor the status of every message, and simplify approval processes. Our Priority Inbox enables you to respond more swiftly, as essential requests are automatically filtered into a designated inbox for quicker replies. Moreover, the automated features of SocialHub Smart Inbox facilitate the automatic allocation of tickets to the most suitable Community Manager for addressing inquiries. This functionality empowers your team to perform more efficiently. With Smart Rules, you can set up automated actions that will be carried out even when your team is offline, ensuring that posts that do not adhere to your netiquette are filtered out of your page, regardless of the time, even at 4 AM. This level of automation ensures your online presence remains professional and engaging at all hours.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon
Yes
BigCommerce
Yes
Cdiscount
Yes
Gmail
Yes
Linnworks
Yes
Shopify
Yes
WooCommerce
Yes
eBay
Yes
Integrations
Amazon
No
BigCommerce
No
Cdiscount
No
Gmail
No
Linnworks
No
Shopify
No
WooCommerce
No
eBay
No
Pricing Details
$33 per month
Free Trial
Yes
Free Version
No
Pricing Details
$99 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Replyco
Founded
2019
Country
United Kingdom
Website
replyco.com
Vendor Details
Company Name
maloon
Founded
2014
Country
Germany
Website
socialhub.io
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
No
Whitelisting / Blacklisting
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Social Media Marketing
Analytics
Yes
Automated Publishing
Yes
Contact Management
Yes
Content Management
No
Conversion Tracking
No
Customer Targeting
Yes
Keyword Filtering
Yes
Multi-Account Management
Yes
Post Scheduling
Yes