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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ReplyDesk is a complete multichannel ecommerce helpdesk solution, designed to enable sellers to manage all their pre- and post-sale service from a single platform. With integration for the internet's leading marketplaces like Amazon and eBay, shopping carts like WooCommerce and Shopify, social media platforms like Facebook and Instagram, and email services like Gmail and Yahoo, ReplyDesk aggregates all your customer support channels into a single inbox. ReplyDesk also helps you stay on top of your customer service with essential help desk tools like SLA timers, AI-generated and optimized replies, automated help desk features, and a multichannel order management platform for managing orders from all channel in one place.

Description

MultiCart stands out as an innovative multi-vendor shopping cart solution that empowers users to effortlessly launch their own e-commerce marketplace featuring various vendors, akin to platforms like Etsy or Amazon Marketplace. As the owner of the marketplace, you have full authority over essential website functions through the iScripts MultiCart Administrator Panel, allowing you to oversee sellers, manage products, handle payments, engage with affiliates, and support buyers while also producing reports and dispatching newsletters directly from your marketplace's backend. Your merchants, much like those on Etsy.com, have the liberty to feature their products within your marketplace. In this operational framework, payments and transactions occur directly between buyers and sellers, with sellers responsible for a monthly fee, a usage fee, a transaction fee, or a blend of these charges. A significant advantage of this arrangement is that you do not have to facilitate every transaction personally. Nevertheless, it is important to recognize that in the event of a problematic sale or transaction, you will need to address and resolve the issue after it arises. Additionally, fostering strong communication between vendors and buyers can enhance the overall experience within your marketplace.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

Integrations

Amazon
Etsy
Instagram
Shopify
eBay

Integrations

Amazon
Etsy
Instagram
Shopify
eBay

Pricing Details

$0
Free Trial
Free Version

Pricing Details

$197 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ReplyDesk

Founded

2020

Country

Israel

Website

replydesk.com

Vendor Details

Company Name

iScripts

Founded

2001

Country

United States

Website

www.iscripts.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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