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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance customer interactions seamlessly with the exclusive CX Channel designed to optimize engagement, education, and overall lifetime value. Relay's Customer Feed™ revolutionizes customer involvement by providing an innovative platform that encourages learning and actionable steps, ensuring unparalleled lifetime value. This private and secure channel uniquely integrates the advantages of text messaging, email, and applications to offer a distinct approach to customer engagement, education, and exceptional service. Whether your needs involve communicating with patients regarding sensitive prescriptions or onboarding new banking clients, we have tailored solutions for every sector. By providing timely and personalized assistance, we empower your customers to overcome obstacles. The challenge remains: how do we prompt customer interaction with company content when they lack engagement? To address this, we prioritize ensuring that every customer is equipped with their own private, secure, and compliant engagement tool: the Relay Feed, paving the way for improved customer satisfaction and loyalty. Ultimately, fostering a proactive approach to customer engagement is crucial for long-term success in any industry.

Description

Designed specifically for the public sector's consultation requirements, SmartConsultations enables you to effortlessly create consultations, manage participants, and analyze and publish results in a swift and secure manner. This solution is not only cost-effective for your public engagement initiatives but also prioritizes user experience by placing you at the forefront of our design process, collaborating with clients to develop a management system that is rich in features and easy to use with minimal training. Your consultations are inherently responsive and accessible, facilitating quick and easy participation from a diverse range of the public, thus maximizing feedback collection. Furthermore, all aspects of your consultations, including content and documentation, can be accessed and managed through a single, user-friendly portal that operates seamlessly with just a web browser, making it ideal for team collaboration. With its intuitive design, SmartConsultations ensures that teams can adopt the system rapidly and efficiently without the need for extensive training.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Desktop.com
Eloqua
Marketo
Salesforce Sales Cloud
Salesforce Service Cloud
WorkMarket

Integrations

Desktop.com
Eloqua
Marketo
Salesforce Sales Cloud
Salesforce Service Cloud
WorkMarket

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Relay Network

Founded

2010

Country

United States

Website

www.relaynetwork.com

Vendor Details

Company Name

SmartConsultations

Country

United Kingdom

Website

www.smartconsultations.co.uk

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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