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Average Ratings 0 Ratings
Description
Manage, connect, and evaluate all your social media efforts from a single platform. With RelationDesk, you can handle interactions on Facebook, Customer Chat, Instagram, and Twitter—all in one place. Not only can you perform tasks typically done on Facebook, but you can also monitor actions and see which team member executed each task. RelationDesk ensures that you and your team have clear guidance on your next steps. Stand out in the crowded social media landscape with exceptional tools and insights. Embrace the power of comprehensive management for all your social media channels.
Description
Customers expect a response when they engage with your brand via social media channels. But not just any reply. It must be a timely response that solves the issue in-channel, and leaves the customer satisfied. Verint Social allows your brand to deliver social service across all major platforms - with personalized conversations, smart automation, and actionable insights. Our intelligent, rules based routing system and prioritization engines ensure that relevant conversations are distributed based on identity, full conversational context, and a fully customized workflow in order to maintain your service standards. Verint Social is the only solution that can seamlessly integrate bot-based automation and agent-assisted services in a single conversation. This is facilitated by smooth bidirectional handoffs, which boost agency efficiency.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
RelationDesk
Founded
2012
Country
Sweden
Website
www.relationdesk.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
No
Configurable Alerts
No
Customer Engagement
No
Dashboard
No
Impact Scoring
No
Influencer Tracking
No
Reputation Management
No
Sentiment Analysis
No
Trend Tracking
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
No
Configurable Alerts
No
Customer Engagement
No
Dashboard
No
Impact Scoring
No
Influencer Tracking
No
Reputation Management
No
Sentiment Analysis
No
Trend Tracking
No