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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

ReflexAI offers a comprehensive array of AI-driven tools designed for contact centers, crisis hotlines, and customer service teams, significantly enhancing training, quality assurance, and performance on a large scale. The main components include Prepare, which provides lifelike, interactive role-play simulations through text or voice, allowing agents to rehearse managing intricate, sensitive, or high-pressure discussions in a controlled, risk-free setting, and Assure, which streamlines quality assurance by evaluating all live voice or chat interactions and producing objective, uniform feedback and performance metrics for agents and their conversations. With the Prepare module, organizations can swiftly create tailored simulation scenarios and evaluation criteria within minutes using ReflexAI Studio, eliminating the need for coding or developer assistance, thus empowering both new employees and seasoned staff to cultivate empathy, enhance communication skills, ensure compliance, and boost confidence prior to engaging in actual interactions. As a result, ReflexAI not only optimizes performance but also fosters a more skilled and prepared workforce capable of addressing diverse customer needs effectively.

Description

Uncover the transformative power of a digital adoption platform designed to elevate new employees into skilled professionals by leveraging AI and machine learning technologies. Become part of a network of organizations that benefit from enhanced employee productivity and accelerated learning in internal processes through effective onboarding practices. By investing in your team's development, you can achieve long-term savings on training expenses, which often parallel the cost of their initial six months' salary. Instead of allowing your workforce to depend on support hotlines, empower them to become independent and proficient experts within their respective fields. Additionally, assess the problematic aspects of your software and analyze key metrics to determine whether your user onboarding process has positively impacted your staff’s performance, ultimately leading to a more efficient and capable team. This approach not only fosters self-sufficiency but also cultivates a culture of continuous improvement and innovation within your organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ReflexAI

Founded

2022

Country

United States

Website

www.reflexai.com

Vendor Details

Company Name

YesElf

Founded

2014

Country

Slovakia

Website

www.yeself.com

Product Features

Sales Training

Analytics / Reporting
Assessment Management
Built-in Course Authoring
Certification Management
Customizable Branding
Gamification
Learning Management
Microlearning
Onboarding
Practice Tools
Progress Tracking
Video Assessments

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Product Features

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Onboarding

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

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