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Description
Simplify work processes by utilizing intuitive step-by-step guides, comprehensive digital training resources, and dynamic data visualization tools. REFLEKT ONE serves as a versatile Augmented Reality Platform designed specifically for front-line workers, featuring both an AR Viewer application and a user-friendly no-code content creation platform. The AR Viewer enables teams to seamlessly visualize vital information and IoT data across all leading platforms and compatible AR glasses. Each day, workers encounter intricate products and procedures, and outdated tools only serve to complicate their tasks further. The era of conventional manuals is behind us; it is essential to present information in a digestible format to minimize errors and boost efficiency. By offering visual, step-by-step instructions directly within the worker's line of sight, we create a smooth and efficient workflow. Additionally, service engineers can undergo training with our customizable augmented reality software, compatible with iOS, Android, Windows, and Microsoft HoloLens, ensuring they are well-equipped to perform their duties effectively. This modern approach not only enhances learning but also fosters greater confidence among employees in their roles.
Description
A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.
API Access
Has API
API Access
Has API
Integrations
Amdocs Customer Experience Suite
CSG Advanced Convergent Platform (ACP)
Ciara
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics GP
Oracle Service
Pega Customer Service
Salesforce
Salesforce Service Cloud
Integrations
Amdocs Customer Experience Suite
CSG Advanced Convergent Platform (ACP)
Ciara
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics GP
Oracle Service
Pega Customer Service
Salesforce
Salesforce Service Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$29.99/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RE'FLEKT
Founded
2012
Country
Germany
Website
www.re-flekt.com/reflekt-one
Vendor Details
Company Name
TechSee
Country
Israel
Website
www.techsee.me/
Product Features
Augmented Reality
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Computer Vision
Blob Detection & Analysis
Building Tools
Image Processing
Multiple Image Type Support
Reporting / Analytics Integration
Smart Camera Integration
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing