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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We evaluate performance and deliver comprehensive insights regarding the efficiency of all your app channels. Our reports include metrics on volume, channel performance, and customer loyalty ratings. A sleek chat interface is available for your sales and support teams to manage numerous live chats coming from various app channels simultaneously. Notable features comprise Business Initiated conversations, which facilitate the initiation or re-engagement with customers through messages that could include regular updates or reminders tied to specific transactions. Moreover, our standard REST APIs empower your back-end systems to automatically send messages based on predefined business criteria. These APIs, closely integrated with your CRM and ERP systems, enhance our chatbot's ability to respond in real-time by enriching it with information from inbound inquiries, ensuring a seamless communication experience. In this way, users can experience a more engaging interaction with your brand, ultimately strengthening customer relationships.

Description

Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

360dialog No 
Axis LMS No 
Dialogflow No 
Facebook Messenger No 
HubSpot Customer Platform No 
Instagram No 
Kik No 
Make No 
Salesforce No 
Shopify No 
Squarespace No 
Telegram No 
Twilio No 
Viber No 
WeChat No 
WhatsApp No 
WordPress No 
Wufoo No 
X (Twitter) No 
Zendesk No 

Integrations

360dialog Yes 
Axis LMS Yes 
Dialogflow Yes 
Facebook Messenger Yes 
HubSpot Customer Platform Yes 
Instagram Yes 
Kik Yes 
Make Yes 
Salesforce Yes 
Shopify Yes 
Squarespace Yes 
Telegram Yes 
Twilio Yes 
Viber Yes 
WeChat Yes 
WhatsApp Yes 
WordPress Yes 
Wufoo Yes 
X (Twitter) Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99 per month
Team plan - $99/month
Business plan - $299/month
Enterprise plan - Custom/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ReferralYogi

Founded

2017

Country

India

Website

www.referralyogi.com

Vendor Details

Company Name

respond.io

Founded

2017

Country

Malaysia

Website

respond.io

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Product Features

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution Yes 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

Alternatives