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Average Ratings 3 Ratings

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support

Description

Redpen simplifies bug and feedback reporting. It helps product and services teams by automatically capturing details, making it easy to quickly address feedback. Redpen For Developers Empower product teams with the ability to submit visual feedback, including rich context automatically captured, directly into issue tracker systems. It reduces development costs and increases feature velocity and efficiency. Redpen for Service Users can submit feedback and problems without any friction. Incorporate user feedback and drive continuous improvements to the product for a better experience. Reduce support costs and increase customer satisfaction. Top Features Visually Capture Issues when Screen Recording or Screenshots Automatically Capture Advanced Diagnostics Built In Diagnostic Viewer Seamless integration with your issue tracking and service desk systems (Jira Azure HubSpot GitHub and others) Auto-Fill Templates

Description

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Usersnap is right for you if want to: ✔️ Have a single platform for all product-related feedback to emerge new ideas ✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication ✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice ✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools ✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Asana No 
Azure DevOps Server No 
Basecamp Scout No 
Countersoft Gemini No 
Drupal No 
Evernote No 
Gemini Testing No 
GitLab No 
Google Analytics No 
Intercom No 
Jira No 
Jira Service Management No 
Jira Work Management No 
Redbooth No 
Redmine No 
Slack No 
Stackreaction No 
Todoist No 
Trac No 
Trello No 

Integrations

Asana Yes 
Azure DevOps Server Yes 
Basecamp Scout Yes 
Countersoft Gemini Yes 
Drupal Yes 
Evernote Yes 
Gemini Testing Yes 
GitLab Yes 
Google Analytics Yes 
Intercom Yes 
Jira Yes 
Jira Service Management Yes 
Jira Work Management Yes 
Redbooth Yes 
Redmine Yes 
Slack Yes 
Stackreaction Yes 
Todoist Yes 
Trac Yes 
Trello Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$69.00/month
Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback.

Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.

Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Ajmera Infotech

Founded

2012

Country

United States

Website

www.redpen.ai/

Vendor Details

Company Name

Usersnap

Founded

2013

Country

Austria

Website

usersnap.com/

Product Features

Bug Tracking

Backlog Management Yes 
Filtering Yes 
Issue Tracking Yes 
Release Management No 
Task Management No 
Ticket Management Yes 
Workflow Management Yes 

Complaint Management

Case Management No 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management Yes 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal No 
Social Media Monitoring No 
Survey Management Yes 

Customer Experience

Action Management Yes 
Analytics No 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management Yes 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Digital Experience Platforms (DXP)

Alerts / Notifications Yes 
Auto-Tagging Yes 
Blogs No 
Calendar No 
Content Modeling No 
Digital Asset Management No 
File Sharing No 
Form Builder Yes 
Forums / Message Boards No 
Headless CMS No 
Knowledge Base Yes 
Performance Monitoring No 
Personalization / Segmentation No 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates No 
User Management / Permissions Yes 
Version Control No 
Wiki No 
Workflow Management No 

Issue Tracking

Assignment Management No 
Dashboard Yes 
Escalation Management No 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management Yes 

Product Management

Collaboration Yes 
Feedback Collection Yes 
Idea Management Yes 
Milestone Tracking No 
Prioritization Yes 
Product Roadmapping No 
Release Management No 
Requirements Management No 
Resource Management No 
Workflow Management No 

Quality Management

Audit Management No 
Complaint Management Yes 
Compliance Management No 
Corrective and Preventive Actions (CAPA) Yes 
Defect Tracking Yes 
Document Control Yes 
Equipment Management Yes 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

Usability Testing

A/B Testing No 
Annotations No 
Audience Targeting No 
Heatmaps No 
Impression Testing No 
Mobile Testing No 
Moderated Usability Testing No 
Prototype Testing No 
Quantitative Metrics No 
Remote User Testing No 
Reporting / Analytics No 
Surveys and Feeback No 
Video Recording / Transcription No 

UX

Animation No 
For Mobile Yes 
For Websites Yes 
Heatmaps No 
Prototyping No 
Screen Activity Recording No 
Unmoderated Testing No 
Usability Testing Yes 
User Journeys Yes 
User Research Yes 

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