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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Whether you're in your office or traveling, Genesys is designed to enhance your productivity and efficiency. Available from nearly any location, it comes equipped with a plethora of features and insightful reports. The intuitive dashboard allows for quick access to essential agency information. Clinical Pathways are tailored to ensure you deliver consistent quality of care while personalizing plans for each patient. The OASIS Analyzer aids in making informed decisions regarding responses. Its impressive speed is sure to leave you amazed. When technology can't keep pace with your demands, it can be frustrating. Given that you spend much of your day at work, we strive to make your work experience as seamless and quick as possible: Genesys operates at lightning speed, is straightforward to learn and navigate, and our software support team is recognized as one of the most accommodating in the field. Plus, with ongoing updates and improvements, you can always rely on Genesys to evolve alongside your needs.

Description

vInteract Cloud offers a robust contact center solution through Genesys Engage, tailored for businesses seeking a dependable and secure cloud infrastructure with a reliability rate of 99.99%. Built to scale alongside your organization, vInteract is fully customizable and operates within AWS and Azure's tier 3 data centers, ensuring optimal security. Provided by Voxai, this versatile cloud solution caters to enterprises of all sizes, functioning as an open and scalable platform that enhances routing efficiencies through the advanced Genesys Engage routing capabilities. With comprehensive features to meet the demands of even the most intricate enterprise contact centers, vInteract includes full omnichannel routing (such as agent, skills, and predictive), sophisticated self-service options, multimedia support, analytics, workforce management, and more. The cloud components are strategically deployed in an active/active configuration, utilizing availability zones to guarantee maximum service availability. By leveraging the strengths of AWS or Azure, our data centers hold certifications for SSAE-16, PCI, HIPAA, FEDRAMP, SOC, and a variety of other regulatory standards, ensuring compliance and security for our clients. Ultimately, vInteract Cloud empowers organizations to optimize their customer engagement strategies while maintaining high standards of reliability and performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

RedSpark Technologies

Country

United States

Website

www.mygenesys.com

Vendor Details

Company Name

Voxai Solutions

Founded

2005

Country

United States

Website

www.voxai.com/#!/page/vinteract/5c6eb21a93093476257d8a14

Product Features

Home Health Care

Billing & Invoicing Yes 
Charting No 
Electronic Signature No 
Employee Tracking No 
Medication Database No 
Patient Intake No 
Scheduling Yes 
Time / Task Reporting No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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