Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
An online consulting tool serves as an effective means for instant communication with website visitors, enhancing sales and delivering exceptional customer service. Its simplicity and efficiency stand out, yet a disruptive consultant can tarnish the initial experience for users on your site. We have taken steps to ensure that customers are spared from such negative encounters. By observing visitor behavior, gestures, and overall demeanor, a skilled sales assistant can anticipate the needs of clients with precision. This capability has been made feasible through co-browsing technology, allowing you to oversee visitor interactions and elevate service standards to unprecedented heights. RedHelper continuously evaluates an individual employee's performance against the collective statistics of all operators within the system, providing a personal performance rating. This immediate feedback empowers operators to enhance their efficiency and effectiveness, while the elements of gamification and competition inspire them to strive for improved outcomes. Implementing such a system not only fosters a proactive approach to customer service but also cultivates a motivated workforce dedicated to achieving excellence.
Description
You can now instantly see what your users see and help them to get onboard.
Upscope cobrowsing, the new zero-download interactive screen sharing tool, is designed for easy onboarding and support.
1. You can see what your user sees in one click.
2. Scroll and click with YOUR mouse on THEIR screen.
3. You can do this immediately via live chat or by calling them.
Integrates seamlessly with Intercom, Zendesk and Olark as well as your existing phone system.
API Access
Has API
No
API Access
Has API
No
Integrations
Freshchat
No
Intercom
No
LiveChat
No
Salesforce
No
WhosOn
No
Zendesk
No
Integrations
Freshchat
Yes
Intercom
Yes
LiveChat
Yes
Salesforce
Yes
WhosOn
Yes
Zendesk
Yes
Pricing Details
$30.00/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
$18 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
RedHelper
Founded
2012
Country
Russian Federation
Website
redhelper.ru/
Vendor Details
Company Name
Upscope
Founded
2016
Country
United Kingdom
Website
upscope.io
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
Yes
Session Recording
No
Session Transfer
Yes
Surveys & Feedback
No
Screen Sharing
Annotations / Drawing Tools
No
Desktop / Browser Sharing
Yes
Mobile Screen Sharing
No
Presenter Control Management
No
Remote Control
No
Screen Capture
No
Screen Mirroring
No
Screen Recording
No