Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Create personalized badges and distribute them freely to anyone, with the capability for your business applications to automatically award badges based on your established criteria. The trend of gamifying enterprise and business environments is gaining tremendous traction in the tech industry at present. By joining our partner program, you will gain exclusive access to resources and support that empower you to develop effective engagement strategies and implementations for both new and existing clients. You have the option to manage your own rewards system and distribute virtual currency, while also choosing to provide custom rewards or tangible benefits, such as gift cards from major retailers. Effortlessly view profiles and send accolades directly from your inbox, with seamless integration of Microsoft single sign-on (SSO). Enhance engagement for your Zendesk agents with a variety of features, including badges, points, integrated profiles, and a rewards store. RedCritter simplifies the process of creating and issuing Open Badges, requiring no programming skills or developers, making it accessible for everyone to enhance their engagement initiatives. This level of flexibility ensures that you can tailor the badge program to meet the unique needs of your organization.
Description
nGUVU is widely acknowledged as a reliable provider of innovative gamification and employee engagement software tailored for contact centers, utilizing behavioral analytics and machine learning to foster continuous agent involvement. Aiming to transform the contact center landscape, nGUVU's engagement platform enhances the daily work experience for agents, making it more enjoyable and productive. Their nGAGEMENT solution is a robust and scalable cloud-based platform designed to inspire call center staff and elevate their performance levels. Among its numerous features are leaderboards, contest and reward management, activity tracking, badge management, comprehensive reporting, predictive analytics, and results monitoring, all contributing to a richer engagement experience. Furthermore, nGUVU's commitment to continuous improvement ensures that their solutions evolve alongside industry needs, enhancing both employee satisfaction and operational efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
Desktop.com
No
RedCritter Teacher
No
Pricing Details
$29.99/month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
RedCritter
Founded
2009
Country
United States
Website
www.redcritterconnecter.com
Vendor Details
Company Name
nGUVU
Founded
2015
Country
Canada
Website
www.nguvu.com
Product Features
Employee Recognition
Goals
No
Leaderboards / Activity Tracking
No
Manager-to-Peer Recognition
No
Mention Management
No
Nominations
No
Peer-to-Peer Recognition
Yes
Performance Management
No
Rewards Catalog
No
Rewards Points
No
Social Recognition
No
eCards
No
Product Features
Gamification
Badge Management
Yes
Collaboration Tools
Yes
Contest Management
Yes
Feedback Management
Yes
For Call Centers
Yes
For Developers
No
For Education
Yes
For Onboarding
Yes
For Sales
Yes
Goal Setting / Tracking
Yes
Leaderboards / Activity Tracking
Yes
Performance Metrics
Yes
Rewards Management
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No