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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We transform your interactions with customers and documentation into insightful data that enhances both performance and organizational culture. Our state-of-the-art technology marries human-like intelligence with automated capabilities, allowing us to effectively assist with compliance, customer service, risk assessment, and large-scale sales operations. Every day, organizations that must adhere to regulations communicate with their clients through various channels. These exchanges yield a rich repository of information that can significantly enhance customer experience, mitigate risks, facilitate training, and boost sales. Yet, the sheer volume of data to analyze often makes this an overwhelming task. Our tailored analytics and automation solutions systematically process this information, leveraging both human-like intelligence and machine-driven efficiency. Our tools not only aid in daily oversight but are also invaluable for retrospective business analysis, providing critical insights that propel performance, enrich culture, and strengthen risk management strategies. Ultimately, we empower organizations to make informed decisions based on detailed analysis of their customer interactions.

Description

LiveVox's SpeechIQ is an intuitive speech analytics software that targets remote teams. It automatically scores and monitors customer interactions to give insight into interactions and calls. It uses sentiment and keyword recognition technology to alert you to emerging risks. Advanced filtering capabilities allow you to quickly find calls. SpeechIQ includes advanced search and filtering capabilities that will help you quickly find the calls you need. This system is easy to use and powerful. It provides remote call centers with automation, analytics, and assistance. LiveVox's advanced speech analytics reduces risks, empowers agents and provides insights that could transform your business.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

LiveVox No 

Integrations

LiveVox Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Recordsure

Founded

2012

Country

United Kingdom

Website

recordsure.com

Vendor Details

Company Name

LiveVox

Country

United States

Website

livevox.com

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Alternatives

Alternatives

QEval Reviews

QEval

Etech Global Services