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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Recom.ai stands out as a leading app for upselling and cross-selling among merchants using platforms like Shopify, Magento, and BigCommerce. By providing tailored suggestions to existing customers, this application enhances credibility, encourages purchases, and significantly increases conversion rates for online stores. Upselling and cross-selling have become essential strategies in the e-commerce landscape to maximize the potential of incoming traffic. Since considerable resources are invested in attracting visitors to your website, a minor effort to convert this traffic more effectively can yield great results. Traditional browsing and searching methods can be time-consuming and often fail to showcase the complete array of products that customers seek. However, the innovative AI-powered Scout feature revolutionizes this process. It enables customers to express their preferences by ‘liking’ or ‘disliking’ recommended items directly within the widget, allowing for real-time adjustments to the offerings based on individual customer tastes. This level of personalization not only enhances the shopping experience but also fosters customer loyalty and repeat purchases.

Description

Customers show a strong preference for live chat when they are comparing various offers or services in real-time. This feature enables them to connect instantly with an agent, allowing for the resolution of issues or the sharing of sensitive information. By leveraging a diverse array of customizable rules, businesses can anticipate customer needs and determine the most effective times and individuals to engage. Furthermore, providing proactive operator assistance can significantly enhance customer loyalty. In addition to improving customer satisfaction and retention, live chat often proves to be more cost-effective compared to traditional email and phone support. It fosters human interaction, opens up fresh opportunities for upselling and cross-selling, and enhances agent efficiency. With just a click, visitors can tackle complex inquiries without the frustration of being placed on hold. This seamless communication allows businesses to interact directly with their online customers through a mix of video, voice, chat, and collaborative tools, including assisted browsing and document sharing. Ultimately, the integration of these tools not only streamlines customer support but also enriches the overall user experience on the website.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
BigCommerce Yes 
Commanders Act No 
FuseCommander No 
Google Analytics No 
Google Drive No 
Magento Yes 
Salesforce No 
TrustCommander No 
Webtrends No 
WordPress No 
Zendesk No 

Integrations

Shopify Yes 
BigCommerce No 
Commanders Act Yes 
FuseCommander Yes 
Google Analytics Yes 
Google Drive Yes 
Magento No 
Salesforce Yes 
TrustCommander Yes 
Webtrends Yes 
WordPress Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Recom.ai

Country

Belarus

Website

recom.ai/

Vendor Details

Company Name

Vivocha

Founded

2012

Country

Italy

Website

www.vivocha.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Alternatives

Alternatives

Base Reviews

Base

Base.ai
Ochatbot Reviews

Ochatbot

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