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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RecRam is an innovative platform utilizing artificial intelligence to improve customer service and streamline feedback collection by leveraging video and voice technologies. Customers have the ability to document and share their experiences, showcase product usage, and report technical difficulties through engaging video responses, which removes the necessity for lengthy interviews or in-person assessments. The platform features browser-based recording capabilities, support for multiple cameras, voice recording, screenshot functionality, and file uploads, which ensure thorough documentation of issues. Additionally, RecRam's AI-driven analysis automatically transcribes, summarizes, and identifies critical insights from video responses, including sentiment analysis that gauges customer feelings. Businesses can enhance their websites with personalized video-enabled survey buttons and pop-ups, making it easier to gather feedback from visitors. The platform seamlessly integrates with existing systems via RESTful API, webhooks, and Zapier, while maintaining a strong commitment to data protection through GDPR compliance and SSL/TLS encryption. This comprehensive approach not only facilitates effective communication between businesses and customers but also fosters a more engaging and responsive customer experience overall.

Description

Testimonial Hero is a storytelling agency focused on helping businesses uncover and utilize their customer narratives to enhance brand visibility, draw in new clientele, reduce the time it takes to make sales, and finalize deals more swiftly. Our diverse offerings encompass customer and employee testimonials, comprehensive written case studies, event testimonials, self-capture tools, and microcontent creation. We cater to a wide array of sectors, including software, franchising, cybersecurity, building materials, medical devices, and various agencies. Our unique methodology blends genuine and polished video and written testimonials with strategic insights, allowing clients to bridge trust gaps and expedite the sales process. Testimonial Hero provides both remote and in-person customer testimonials, harnessing a worldwide network of videographers to produce top-notch content regardless of location. Additionally, our commitment to storytelling not only showcases client successes but also fosters deeper connections between brands and their audiences.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon S3 Yes 
Google Cloud Platform Yes 
Intercom Yes 
ServiceNow Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Amazon S3 No 
Google Cloud Platform No 
Intercom No 
ServiceNow No 
Zapier No 
Zendesk No 

Pricing Details

$65 per month
Free Trial Yes 
Free Version No 

Pricing Details

$5,700 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

RecRam

Founded

2022

Country

Turkey

Website

recram.com

Vendor Details

Company Name

Testimonial Hero

Founded

2017

Country

United States

Website

www.testimonialhero.com

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives