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Average Ratings 0 Ratings
Description
Realm is an innovative, mobile-centric open-source object database specifically engineered to operate seamlessly on phones, tablets, and wearable devices. By offering a straightforward, object-oriented data model, it eliminates the necessity for an Object-Relational Mapping (ORM) layer, allowing developers to create models using standard classes in popular programming languages such as Swift, Java, Kotlin, C#, JavaScript, Dart, and C++. Its design prioritizes high efficiency and minimal memory footprint through techniques like zero-copy architecture, lazy loading, and multi-version concurrency control (MVCC), ensuring safe operations across multiple threads. Realm's live objects and collections synchronize automatically across threads, providing a foundation for reactive programming methodologies. Furthermore, it allows for the establishment of intricate data structures by enabling relationships between objects through links and backlinks. Developers can also take advantage of tools like Realm Studio to explore and modify local Realm databases, facilitating integration with a variety of platforms, including React Native, Flutter, Xamarin, and Node.js. This adaptability makes Realm a compelling choice for developers looking to manage data efficiently in their mobile applications.
Description
USAN Realm™ revolutionizes the way your contact center operates. More than just an addition to Amazon Connect, Realm represents a significant step forward in enhancing agent engagement, facilitating swift deployments, and fostering customer-focused innovation.
By amplifying the capabilities of Amazon Connect, USAN Realm delivers a comprehensive platform designed for the quick establishment of contact centers and the pursuit of groundbreaking ideas. This enables businesses to achieve quicker returns on investment and leverage the latest AWS services while keeping pace with customer expectations.
With USAN Realm, you can effortlessly establish a cohesive experience by integrating with top CRM systems, managing interactions across multiple channels, utilizing AI-driven insights through Amazon Q, and following detailed guidance throughout the process.
Additionally, you can develop and utilize dashboards to oversee your team, extract meaningful insights from both speech and data for real-time coaching, and empower your frontline personnel to excel in their roles. Furthermore, this innovative approach ensures that your contact center is not only efficient but also adaptable to the ever-evolving landscape of customer service.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Q
Amazon Q Business
C#
C++
Dart
Java
JavaScript
Kotlin
Node.js
Integrations
Amazon Connect
Amazon Q
Amazon Q Business
C#
C++
Dart
Java
JavaScript
Kotlin
Node.js
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Realm DB
Founded
2011
Country
United States
Website
realm.github.io
Vendor Details
Company Name
USAN
Founded
1989
Country
United States
Website
www.usan.com/contact-center-solutions/realm/
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management