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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Realm is an innovative, mobile-centric open-source object database specifically engineered to operate seamlessly on phones, tablets, and wearable devices. By offering a straightforward, object-oriented data model, it eliminates the necessity for an Object-Relational Mapping (ORM) layer, allowing developers to create models using standard classes in popular programming languages such as Swift, Java, Kotlin, C#, JavaScript, Dart, and C++. Its design prioritizes high efficiency and minimal memory footprint through techniques like zero-copy architecture, lazy loading, and multi-version concurrency control (MVCC), ensuring safe operations across multiple threads. Realm's live objects and collections synchronize automatically across threads, providing a foundation for reactive programming methodologies. Furthermore, it allows for the establishment of intricate data structures by enabling relationships between objects through links and backlinks. Developers can also take advantage of tools like Realm Studio to explore and modify local Realm databases, facilitating integration with a variety of platforms, including React Native, Flutter, Xamarin, and Node.js. This adaptability makes Realm a compelling choice for developers looking to manage data efficiently in their mobile applications.

Description

USAN Realm™ revolutionizes the way your contact center operates. More than just an addition to Amazon Connect, Realm represents a significant step forward in enhancing agent engagement, facilitating swift deployments, and fostering customer-focused innovation. By amplifying the capabilities of Amazon Connect, USAN Realm delivers a comprehensive platform designed for the quick establishment of contact centers and the pursuit of groundbreaking ideas. This enables businesses to achieve quicker returns on investment and leverage the latest AWS services while keeping pace with customer expectations. With USAN Realm, you can effortlessly establish a cohesive experience by integrating with top CRM systems, managing interactions across multiple channels, utilizing AI-driven insights through Amazon Q, and following detailed guidance throughout the process. Additionally, you can develop and utilize dashboards to oversee your team, extract meaningful insights from both speech and data for real-time coaching, and empower your frontline personnel to excel in their roles. Furthermore, this innovative approach ensures that your contact center is not only efficient but also adaptable to the ever-evolving landscape of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Q
Amazon Q Business
C#
C++
Dart
Java
JavaScript
Kotlin
Node.js
Objective-C
React Native
Swift
Xamarin

Integrations

Amazon Connect
Amazon Q
Amazon Q Business
C#
C++
Dart
Java
JavaScript
Kotlin
Node.js
Objective-C
React Native
Swift
Xamarin

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Realm DB

Founded

2011

Country

United States

Website

realm.github.io

Vendor Details

Company Name

USAN

Founded

1989

Country

United States

Website

www.usan.com/contact-center-solutions/realm/

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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