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Description
Customer reviews and feedback play a crucial role in shaping your business and significantly influence the choices made by potential clients. Real Review Response offers a solution to enhance your review quantity while ensuring every review is met with exceptional customer service, effective re-marketing, and optimized SEO strategies. This online reputation management platform is designed to build trust, enhance credibility, and foster growth by facilitating authentic connections with customers, leveraging automation, and enlisting the help of skilled writers and creatives. Users can seamlessly enter emails into the system, or, in many instances, we can integrate with your existing systems to facilitate email communication with your customers. Our talented writers diligently craft responses to each review, emphasizing excellent customer service while promoting additional products and services through strategic SEO practices. The platform is equipped with API connections to leading review sites, allowing for seamless data integration into R3. Once integrated, our carefully selected and trained writers create thoughtful responses that convey empathy, incorporate relevant keywords for SEO enhancement, and identify chances for additional service promotion, ultimately enriching the customer experience. By prioritizing these connections, businesses can not only manage their online reputation but also cultivate a loyal customer base that feels valued and heard.
Description
Viff serves as an AI assistant designed to provide polite and relevant replies to your guest reviews in real-time. By ensuring consistent responses, you can enhance your online reputation and boost your bookings. Research indicates that 87% of travelers are more inclined to make a reservation when businesses engage with reviews. Thoughtful responses not only help you differentiate your establishment but also build trust among potential guests researching their next stay. However, crafting these replies can be challenging when staff members are juggling numerous responsibilities. Viff adapts to your unique tone and brand voice based on initial inputs, allowing for the creation of precise responses promptly and maintaining uniformity across all guest reviews. Users of Viff have reported a remarkable fivefold increase in booking numbers and a 67% improvement in their TripAdvisor rankings within just six months of consistently engaging with all reviews. Simply highlight the review text and click the Viff icon to generate a response effortlessly. When we say "generate responses in a single click," we mean it without any extra steps! Viff integrates seamlessly with every website and all property or reputation management systems available. This level of compatibility ensures that no matter the platform, Viff can help you manage your guest interactions effectively.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Agoda
No
Airbnb
No
Booking.com
No
R3
Yes
Tripadvisor
No
Vrbo
No
Integrations
Agoda
Yes
Airbnb
Yes
Booking.com
Yes
R3
No
Tripadvisor
Yes
Vrbo
Yes
Pricing Details
$4.99 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Real Review Response
Website
realreviewresponse.com
Vendor Details
Company Name
Viff
Country
United States
Website
www.viff.ai/
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
