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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ReadyWorks is a digital platform conductor (DPC). ReadyWorks analyzes information about the entire IT estate – endpoints, users, applications, and all their interdependencies – defines the rules for change, and uses intelligent automation to implement those changes. ReadyWorks provides IT teams with a holistic view of the environment, how future changes will impact that environment, and how and when those changes should be made so that users and business operations are not adversely impacted. Fortune 100 companies trust ReadyWorks to reduce the risk and cost of IT transformation programs. Schedule a demo today.

Description

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk No 
Groove No 
HappyFox No 
Kayako No 
Microsoft 365 Yes 
Microsoft Teams No 
Salesforce No 
Windows Server Yes 
Zendesk No 

Integrations

Freshdesk Yes 
Groove Yes 
HappyFox Yes 
Kayako Yes 
Microsoft 365 No 
Microsoft Teams Yes 
Salesforce Yes 
Windows Server No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$8.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ReadyWorks

Founded

2019

Country

United States

Website

www.readyworks.com

Vendor Details

Company Name

Bluepen Software

Founded

2016

Country

United States

Website

www.bluepensoftware.com

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

iPaaS

AI / Machine Learning No 
Cloud Data Integration No 
Dashboard No 
Data Quality Control No 
Data Security No 
Drag & Drop No 
Embedded iPaaS No 
Integration Management No 
Pre-Built Connectors No 
White Label No 
Workflow Management No 

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

Alternatives