Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ReadyWorks is a digital platform conductor (DPC). ReadyWorks analyzes information about the entire IT estate – endpoints, users, applications, and all their interdependencies – defines the rules for change, and uses intelligent automation to implement those changes. ReadyWorks provides IT teams with a holistic view of the environment, how future changes will impact that environment, and how and when those changes should be made so that users and business operations are not adversely impacted. Fortune 100 companies trust ReadyWorks to reduce the risk and cost of IT transformation programs. Schedule a demo today.
Description
As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Freshdesk
No
Groove
No
HappyFox
No
Kayako
No
Microsoft 365
Yes
Microsoft Teams
No
Salesforce
No
Windows Server
Yes
Zendesk
No
Integrations
Freshdesk
Yes
Groove
Yes
HappyFox
Yes
Kayako
Yes
Microsoft 365
No
Microsoft Teams
Yes
Salesforce
Yes
Windows Server
No
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$8.00 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ReadyWorks
Founded
2019
Country
United States
Website
www.readyworks.com
Vendor Details
Company Name
Bluepen Software
Founded
2016
Country
United States
Website
www.bluepensoftware.com
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No
iPaaS
AI / Machine Learning
No
Cloud Data Integration
No
Dashboard
No
Data Quality Control
No
Data Security
No
Drag & Drop
No
Embedded iPaaS
No
Integration Management
No
Pre-Built Connectors
No
White Label
No
Workflow Management
No
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
Yes
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes