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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Gain insights into your team's performance more frequently than just once or twice a year. Achieve ongoing visibility into workforce culture and morale while fostering daily trust among team members. Rapport seamlessly integrates with the tools that employees are already familiar with, encouraging a daily practice of connection and collaboration that takes less than half a minute. Users are able to monitor their energy levels, workloads, and mindsets, sharing this information with their colleagues to enhance mutual understanding. When team members and managers are on the same page, the likelihood of miscommunication decreases, paving the way for more effective collaboration. By analyzing trends in real-time and across extended periods, Rapport equips leaders with the insights necessary to comprehend team dynamics and morale, serving as an early warning system for potential challenges. Furthermore, Rapport promotes clear communication grounded in scientifically validated techniques that enhance performance and engagement. It fosters trust and teamwork regardless of the team configuration, whether in-person, hybrid, or fully remote, thereby ensuring that every interaction is meaningful and productive. This approach not only strengthens relationships but also contributes to a more resilient and engaged workforce.

Description

RapportCMS serves as our key differentiator in the market, setting us apart from our rivals. We concentrate on the synergy between telephony, interaction management, and the personnel who manage the calls. This strategy allows us to develop ‘human technology’ that is crafted by contact center professionals for their peers. We understand that outstanding call center technology must effectively tackle not only the initial greeting from the agent but also the processes that follow that moment, as well as the call routing to the agent's desktop. As a prominent contact center in the AUNZ region, we dedicated over a decade to building, refining, and enhancing our technology prior to its launch as a SAAS offering. Unlike many competitors who predominantly focus on telephony solutions, we acknowledge that the interactions that occur after the agent's greeting are just as crucial as those that take place beforehand. This comprehensive perspective ensures that our solutions are not only advanced but also highly relevant to the evolving needs of the industry.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Gemini 1.5 Flash Yes 
Gemini 1.5 Pro Yes 
Gemini 2.0 Yes 
Gemini 2.0 Flash Yes 
Gemini Enterprise Yes 
Gemini Nano Yes 
Gemini Pro Yes 
Google AI Plus Yes 
Google Calendar Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Slack Yes 

Integrations

Gemini 1.5 Flash No 
Gemini 1.5 Pro No 
Gemini 2.0 No 
Gemini 2.0 Flash No 
Gemini Enterprise No 
Gemini Nano No 
Gemini Pro No 
Google AI Plus No 
Google Calendar No 
Microsoft Outlook No 
Microsoft Teams No 
Slack No 

Pricing Details

$15 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Rapport

Website

www.rapport.co

Vendor Details

Company Name

Unity4

Country

Australia

Website

www.unity4.com/rapport-cms/

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control No 
Video Conferencing No 

Team Management

Assignment Management No 
Commenting / Notes No 
Goal Setting / Tracking No 
Messaging No 
Productivity Analysis No 
Progress Tracking No 
Project Planning No 
Resource Management No 
Task Management No 
Third Party Integration No 
Time Tracking No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Contact Management

Activity Management No 
Appointment Management No 
Contact Database No 
Contact History No 
Contact Import/Export No 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking No 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management No 
Search / Filter No 
Segmentation No 
Shared Contacts No 
Social Media Integration No 

Speech Analytics

Automatic Transcription Yes 
Call Center Management Yes 
Call Recording Yes 
Customer Experience Management Yes 
Data Security No 
Natural Language Processing Yes 
Predictive Analytics Yes 
Self-Service Search No 
Sentiment Analysis Yes 
Surveys & Feedback Yes 

Speech Recognition

Audio Capture No 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis No 
Concatenated Speech Yes 
Continuous Speech No 
Customizable Macros No 
Multi-Languages Yes 
Specialty Vocabularies No 
Speech-to-Text Analysis Yes 
Variable Frequency No 
Voice Recognition Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer Yes 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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