Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Gain insights into your team's performance more frequently than just once or twice a year. Achieve ongoing visibility into workforce culture and morale while fostering daily trust among team members. Rapport seamlessly integrates with the tools that employees are already familiar with, encouraging a daily practice of connection and collaboration that takes less than half a minute. Users are able to monitor their energy levels, workloads, and mindsets, sharing this information with their colleagues to enhance mutual understanding. When team members and managers are on the same page, the likelihood of miscommunication decreases, paving the way for more effective collaboration. By analyzing trends in real-time and across extended periods, Rapport equips leaders with the insights necessary to comprehend team dynamics and morale, serving as an early warning system for potential challenges. Furthermore, Rapport promotes clear communication grounded in scientifically validated techniques that enhance performance and engagement. It fosters trust and teamwork regardless of the team configuration, whether in-person, hybrid, or fully remote, thereby ensuring that every interaction is meaningful and productive. This approach not only strengthens relationships but also contributes to a more resilient and engaged workforce.
Description
RapportCMS serves as our key differentiator in the market, setting us apart from our rivals. We concentrate on the synergy between telephony, interaction management, and the personnel who manage the calls. This strategy allows us to develop ‘human technology’ that is crafted by contact center professionals for their peers. We understand that outstanding call center technology must effectively tackle not only the initial greeting from the agent but also the processes that follow that moment, as well as the call routing to the agent's desktop. As a prominent contact center in the AUNZ region, we dedicated over a decade to building, refining, and enhancing our technology prior to its launch as a SAAS offering. Unlike many competitors who predominantly focus on telephony solutions, we acknowledge that the interactions that occur after the agent's greeting are just as crucial as those that take place beforehand. This comprehensive perspective ensures that our solutions are not only advanced but also highly relevant to the evolving needs of the industry.
API Access
Has API
No
API Access
Has API
No
Integrations
Gemini 1.5 Flash
Yes
Gemini 1.5 Pro
Yes
Gemini 2.0
Yes
Gemini 2.0 Flash
Yes
Gemini Enterprise
Yes
Gemini Nano
Yes
Gemini Pro
Yes
Google AI Plus
Yes
Google Calendar
Yes
Microsoft Outlook
Yes
Integrations
Gemini 1.5 Flash
No
Gemini 1.5 Pro
No
Gemini 2.0
No
Gemini 2.0 Flash
No
Gemini Enterprise
No
Gemini Nano
No
Gemini Pro
No
Google AI Plus
No
Google Calendar
No
Microsoft Outlook
No
Pricing Details
$15 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Rapport
Website
www.rapport.co
Vendor Details
Company Name
Unity4
Country
Australia
Website
www.unity4.com/rapport-cms/
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
No
Task Management
No
Version Control
No
Video Conferencing
No
Team Management
Assignment Management
No
Commenting / Notes
No
Goal Setting / Tracking
No
Messaging
No
Productivity Analysis
No
Progress Tracking
No
Project Planning
No
Resource Management
No
Task Management
No
Third Party Integration
No
Time Tracking
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
No
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
Speech Analytics
Automatic Transcription
Yes
Call Center Management
Yes
Call Recording
Yes
Customer Experience Management
Yes
Data Security
No
Natural Language Processing
Yes
Predictive Analytics
Yes
Self-Service Search
No
Sentiment Analysis
Yes
Surveys & Feedback
Yes
Speech Recognition
Audio Capture
No
Automatic Form Fill
No
Automatic Transcription
Yes
Call Analysis
No
Concatenated Speech
Yes
Continuous Speech
No
Customizable Macros
No
Multi-Languages
Yes
Specialty Vocabularies
No
Speech-to-Text Analysis
Yes
Variable Frequency
No
Voice Recognition
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
Yes
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No