Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Rake replaces LiveChat, and other similar chat apps on the internet. Rake replaces Slack, and other similar work messaging apps. Rake is an infinitely searchable, connected chat and messaging platform. Rake is omnichannel-first to allow you to connect with everyone. Live chat on your website can increase lead conversion by as much as 4x according to studies. Rake's customizable chat widgets are easy to implement on your websites and landing pages. They require minimal javascript and don't slow down website load or performance. Plugins are available to most popular CMS and eCommerce platforms. Live visitors to your website can be viewed. This includes visitor geo-location, session duration, page viewed, page viewed, and other useful statistics. When the time is right, create a custom invitation for chat.

Description

Live chat allows you to collect customer data and make connections in real-time. Our live chat, engagement, and customer management solutions allow you to control all your online conversations. Keep track of visitors' first party data and analyze interactions using reporting, queueing, and workflows. Natural language understanding chatbots can be deployed to intelligently greet visitors, answer questions, triage leads and create tickets. They can also capture custom data and automate back-end processes like order status lookup and appointment setting. Your customers can communicate directly with you via messaging, regardless of where they are located. Customers can reach you via web messaging, WhatsApp Messenger, Facebook Messenger, Twitter and text messaging. Your website can enable scheduled or immediate calls to extend your customer reach. Agents can use the Velaro console to take chats or phone calls.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Google Analytics No 
LinkedIn No 
NetSuite No 
NiCE CXone Mpower Yes 
Parsey No 
Salesforce Agentforce Service No 
Stackreaction Yes 
Twilio Yes 
WhatsApp Yes 
WordPress No 
X (Twitter) No 
Zapier Yes 
Zendesk No 

Integrations

Facebook Yes 
Google Analytics Yes 
LinkedIn Yes 
NetSuite Yes 
NiCE CXone Mpower No 
Parsey Yes 
Salesforce Agentforce Service Yes 
Stackreaction No 
Twilio No 
WhatsApp No 
WordPress Yes 
X (Twitter) Yes 
Zapier No 
Zendesk Yes 

Pricing Details

$4/month/user
3 plans - Starter (free up to 4 Users) Team & Professional. Prices range from $4 to $7 per month per User.
Free Trial Yes 
Free Version Yes 

Pricing Details

$19.95 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Rake

Country

United States

Website

www.rake.ai/

Vendor Details

Company Name

Velaro

Founded

2000

Country

United States

Website

www.velaro.com

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging Yes 
Contact Management Yes 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing No 
Task Management Yes 
Version Control No 
Video Conferencing No 

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging Yes 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Task Management

Collaboration Yes 
Create Subtasks No 
Gamification No 
Gantt Charts No 
Mobile Access Yes 
Percent-Complete Tracking No 
Progress Tracking Yes 
Recurring Tasks No 
Reporting/Analytics Yes 
Spreadsheet View No 
Task Board View Yes 
Task Planning Yes 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking No 
To-Do List View No 

Team Chat

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels Yes 
Payments No 
Search / Filter Yes 
Self-Destructing Messages No 
Stickers / GIFs Yes 
Threaded Discussion No 
Video Conferencing No 
Voice Calling No 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Alternatives

Alternatives

WordRake Reviews

WordRake

Wordrake
CCIChat Reviews

CCIChat

Cyber Cast International