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Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
Description
Super simple to use and fully featured mechanical Workshop Software.
Turn your workshop into a streamlined profit machine.
Free trial. No commitment. No lock-in contracts, ever. From $39.99 per month, to help the simplest shop to multi-branch operations, there is a solution for every auto shop.
Direct integration with major accounting packages plus CarFax, PartsTech, TireMetrix, TireConnect VV Garage, Pro Demand, MOTOR + more.
Sales & support locations in North America & Australia and customers across the globe..
API Access
Has API
No
API Access
Has API
No
Integrations
MYOB
No
QuickBooks Online
No
QuickBooks Online Advanced
No
Sage Accounting
No
Xero
No
Integrations
MYOB
Yes
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
Sage Accounting
Yes
Xero
Yes
Pricing Details
$49 user per month
Free Trial
Yes
Free Version
No
Pricing Details
$59.99 per month
From the smallest 1 person mobile mechanic to a multi-site corporation, Workshop Software has a range of products available to suit your needs. Bronze/Silver/Gold level subscriptions.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Vendor Details
Company Name
Workshop Software
Founded
2013
Country
Australia
Website
workshopsoftware.com
Product Features
Cloud Management
Access Control
Yes
Billing & Provisioning
Yes
Capacity Analytics
Yes
Cost Management
Yes
Demand Monitoring
Yes
Multi-Cloud Management
Yes
Performance Analytics
Yes
SLA Management
Yes
Supply Monitoring
Yes
Workflow Approval
Yes
Product Features
Auto Repair
Billing & Invoicing
Yes
CRM
Yes
Digital Vehicle Inspections (DVI)
Yes
Inventory Management
Yes
Labor Rates
Yes
Maintenance Scheduling
Yes
Parts Management
Yes
Quotes / Estimates
Yes
Service History
Yes
VIN Lookup
Yes
Vehicle Tracking
No
Work Order Management
Yes
Marine
Accounting Management
No
Ballast Table
No
Barcodes
No
Boat Maintenance
Yes
Manufacturing/Supplier Pricebooks
No
Marina Management
No
Maritime Crew Management
No
Routing
No
Scheduling
Yes
Storage Management
No
