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Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
Description
An all-in-one platform designed to empower IT providers in achieving greater success in the cloud landscape. It features a robust suite of cloud management tools. With project automation, migrations become both safer and simpler. Unlimited backup options, straightforward setup, and one-click restore functionality enhance user convenience. All of your clients' SaaS applications are accessible from a single dashboard. The SkyKick Migration Suite is tailored to assist IT partners in automating the entire Office 365 migration process from pre-sales through to project completion. Migration projects often present complexities and demand considerable time, requiring careful management of multiple steps for a smooth transition to the cloud. As a company committed solely to supporting partners, we developed the SkyKick Migration Suite to equip IT partners with an automated tool that expedites their cloud business through detailed planning, precise provisioning, data integrity, and an exceptional user experience. In contrast to other Office 365 migration solutions that mainly focus on transferring server-side data—merely one aspect of a holistic migration consulting endeavor—SkyKick’s innovative technology automates 90% of manual tasks. This allows IT partners to focus on providing value-added services and enhancing customer satisfaction.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Backup Radar
No
CloudRadial
No
Gmail
No
Google Calendar
No
Google Contacts
No
Google Workspace
No
Infiterra
No
Microsoft 365
No
Microsoft Exchange
No
Microsoft OneDrive
No
Integrations
Backup Radar
Yes
CloudRadial
Yes
Gmail
Yes
Google Calendar
Yes
Google Contacts
Yes
Google Workspace
Yes
Infiterra
Yes
Microsoft 365
Yes
Microsoft Exchange
Yes
Microsoft OneDrive
Yes
Pricing Details
$49 user per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Vendor Details
Company Name
SkyKick
Founded
2011
Country
United States
Website
www.skykick.com
Product Features
Cloud Management
Access Control
Yes
Billing & Provisioning
Yes
Capacity Analytics
Yes
Cost Management
Yes
Demand Monitoring
Yes
Multi-Cloud Management
Yes
Performance Analytics
Yes
SLA Management
Yes
Supply Monitoring
Yes
Workflow Approval
Yes
Product Features
Backup
Backup Log
No
Backup Scheduling
No
Cloud Backup
No
Compression
No
Continuous Backup
No
Encryption
No
Incremental Backup
No
Local Server Options
No
Remote Server Options
No
Secure Data Storage
No
Web Access / Restoration
No
Cloud Management
Access Control
No
Billing & Provisioning
No
Capacity Analytics
No
Cost Management
No
Demand Monitoring
No
Multi-Cloud Management
No
Performance Analytics
No
SLA Management
No
Supply Monitoring
No
Workflow Approval
No
