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Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
Description
SAP Subscription Billing empowers your business to enhance recurring revenue streams through its flexible, agile, and scalable features that automate the entire subscription lifecycle, from the initial order setup to invoicing and entitlement management. It accommodates various pricing structures, such as one-time charges, recurring fees, and usage-based payments, while also allowing for adaptable contract modifications, automatic renewals, and intricate pricing strategies utilizing both real-time and offline rating systems. With a focus on personalized, customer-tailored solutions, it enables you to create and implement customized promotions, diverse payment options, and product bundles that may include services or partner subscriptions. The billing process is accurate and detailed, merging data from various sources into cohesive invoices and partner statements, complete with invoice-level discounts. Additionally, robust entitlement management offers a comprehensive perspective on consumption patterns to reduce revenue loss and facilitate seamless downstream provisioning, ensuring that you capitalize on every opportunity within your subscription model. Ultimately, this solution not only streamlines operations but also enhances customer satisfaction by providing clear and consistent billing experiences.
API Access
Has API
No
API Access
Has API
No
Integrations
SAP Business Technology Platform
No
SAP CPQ
No
SAP S/4HANA
No
Integrations
SAP Business Technology Platform
Yes
SAP CPQ
Yes
SAP S/4HANA
Yes
Pricing Details
$49 user per month
Free Trial
Yes
Free Version
No
Pricing Details
$100 per year
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Vendor Details
Company Name
SAP
Founded
1972
Country
Germany
Website
www.sap.com/products/financial-management/subscription-billing.html
Product Features
Cloud Management
Access Control
Yes
Billing & Provisioning
Yes
Capacity Analytics
Yes
Cost Management
Yes
Demand Monitoring
Yes
Multi-Cloud Management
Yes
Performance Analytics
Yes
SLA Management
Yes
Supply Monitoring
Yes
Workflow Approval
Yes
Product Features
Recurring Billing
Customer Portal
No
Deferred Billing
No
Discount Management
No
Dunning Management
No
Invoice History
No
Multi-Currency
No
Multi-Period Recurring Billing
No
Payment Processing
No
Recurring Donations
No
Subscription Billing
No
Subscription Management
Cancellation Management
No
Discount / Coupon Management
No
Dunning Management
No
Enrollment Management
No
Product Catalog
No
Recurring Billing
No
Revenue Recognition
No
Revenue Recovery Tools
No
Self Service Portal
No
Subscription Plan Management
No
Tax Management
No
Trial Management
No
Usage Tracking/Analytics
No
