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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RTEAM is an innovative real-time platform that empowers users to effectively set up alerts and manage exceptions. The alerts serve as instant notifications for urgent issues that require prompt action across various sectors like fieldwork, operations, and dispatch. Simultaneously, exceptions are recorded in real time for subsequent review and analysis. The platform includes a structured workflow process that ensures the timely gathering of pertinent information, which significantly boosts the quality and precision of data essential for conducting root cause analyses. Key performance indicators such as response time, turnaround time, chute time, nature of the problems, and instances of transport refusals are crucial for identifying areas where training could be beneficial. Users can seamlessly monitor exceptions as they arise and assign reason codes through a user-friendly workflow. By analyzing the aggregated results, teams can identify underlying causes and devise effective action plans to address them, ultimately improving operational efficiency and service quality. This comprehensive approach facilitates continuous improvement in processes and enhances overall effectiveness.

Description

opConfig offers a comprehensive automation solution that encompasses everything from configuration pushes to alerting on modifications and ensuring compliance with industry standards. By integrating operational delegation within your organization, you can enable troubleshooting capabilities for your network devices while maintaining strict control by not granting 'root' access. Our platform allows for the effective implementation of compliance policies such as PCI-DSS, HIPAA, and COBIT, utilizing either prebuilt industry-standard rule sets like Cisco-NSA or enabling you to create customized rules tailored to your needs. It efficiently collects and backs up configuration information across all environments, supporting a wide range of vendors' hardware and software, whether they are cloud-based, on-premises, or hybrid. With opConfig, you can design powerful command sets that assist in diagnosing the root causes of network issues. Our scalable software solutions can be expanded both horizontally and vertically, having already supported monitoring and management for over 200,000 nodes. You can also compare current configuration data with previous versions or with other devices, ensuring that all configurations are aligned. By utilizing compliance policies as a task checklist, you can systematically guarantee that all devices meet compliance requirements without compromising security. Furthermore, this approach enhances overall network integrity and fosters a culture of accountability within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

opFlow No 

Integrations

opFlow Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DataTech911

Country

United States

Website

www.datatech911.com/solutions/rteam/

Vendor Details

Company Name

FirstWave

Founded

2010

Country

United States

Website

firstwave.com/products/opconfig/

Product Features

EMS

Availability Indicator No 
Billable Items Tracking No 
Daily Unit Loading Analysis No 
Dispatch Monitoring No 
EMS Service Roles Time Clock No 
Electronic Signature No 
Equipment Tracking No 
Fleet Management No 
NEMSIS Compliance No 
Patient Database No 
Point-of-Service Data No 
Refusal Statements No 
Shift Management No 
Supply Management No 

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