Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A feature-rich Sugar plugin that empowers salespeople by visually representing Sugar records. This seamless integration allows you to track and locate Sugar Accounts, Leads, and Contacts in Google Maps. RT SalesMap is a sales data visualizer. The plugin retrieves records from three modules, i.e. The plugin displays Accounts, Contacts, Leads on Google Map. The Sugar records are used to determine the location of the results on the map. You can customize your search to suit your needs. RT SalesMap provides custom search criteria to ensure the best possible match results. Filter your records by choosing different fields and their respective values. You can save specific module search criteria to be used in future searches. Validate your addresses using RT SalesMap. This plugin was created to extract addresses from Sugar and identify geocoded and ungeocoded addresses.

Description

Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Sugar Sell Yes 
Amazon Connect No 
Google Maps Yes 
RT Telephony No 
SugarCRM No 

Integrations

Sugar Sell Yes 
Amazon Connect Yes 
Google Maps No 
RT Telephony Yes 
SugarCRM Yes 

Pricing Details

$5 per month
Free Trial Yes 
Free Version No 

Pricing Details

$80 per month
10 user minimum
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Rolustech

Founded

2008

Country

United Kingdom

Website

www.rolustech.com/rtsalesmap/

Vendor Details

Company Name

SugarCRM

Founded

2004

Country

United States

Website

www.sugarcrm.com/solutions/sugar-serve/

Product Features

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Alternatives

RT GSync Reviews

RT GSync

Rolustech

Alternatives

Sugar Sell Reviews

Sugar Sell

SugarCRM
Survey Rocket Reviews

Survey Rocket

AppJetty
Sugar Connect Reviews

Sugar Connect

SugarCRM
Sugar Connect Reviews

Sugar Connect

SugarCRM
Sugar Sell Reviews

Sugar Sell

SugarCRM
Survey Rocket Reviews

Survey Rocket

AppJetty