Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Prepare for the future of conversational commerce by providing exceptional service and enhancing customer experience. Are you equipped for the demands of conversational commerce? Modern consumers anticipate highly personalized service interactions that occur in real-time and through their preferred channels. To meet these expectations, businesses must first streamline their customer service operations. The ROBIN Program is designed to assist teams in elevating customer service level agreements, increasing operational efficiency, and driving sales growth. This program features a Conversation Console that integrates with your data warehouse and offers data-informed coaching. Once your customer service is optimized, our Growth Suite enables you to expand your operations effectively. You can incorporate additional channels, enhance automation, and improve overall performance as you transition into conversational commerce—progressively. All inquiries from various channels are managed in a single, user-friendly console without the hassle of tickets or waiting times. Questions are intelligently routed to the appropriate representative, with all relevant customer data easily accessible. Key features encompass a dynamic web form, live chat capabilities, and customer co-browsing to create an interactive experience. Ultimately, this comprehensive approach empowers businesses to thrive in the evolving landscape of customer engagement.
Description
Customer journeys online can encounter interruptions when individuals cannot independently address their questions or issues, which may lead them to escalate to assisted channels or abandon their experience entirely. These interruptions not only frustrate customers, who must piece together various steps and channels to achieve their desired result, but they also create inefficiencies for businesses, resulting in lost revenue, increased expenses, hasty compliance procedures, and a gradual decline in brand reputation. vBrowse offers a groundbreaking co-browsing solution that delivers focused human assistance to online users precisely when they need it, serving as a supportive safety net throughout the self-service experience. Consequently, customers enjoy a seamless journey in their preferred channel, merging the personal touch of in-person support with the affordability and ease of digital interactions. This innovative approach not only enhances customer satisfaction but also strengthens brand loyalty in the long run.
API Access
Has API
No
API Access
Has API
No
Integrations
Voyced
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ROBIN
Founded
2011
Country
Netherlands
Website
www.robinhq.com
Vendor Details
Company Name
Vizolution
Founded
2013
Country
United Kingdom
Website
www.vizolution.com/digital-products/vbrowse/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
No