Average Ratings 0 Ratings
Average Ratings 140 Ratings
Description
With RISE Remote Support, you can seamlessly manage your entire support workflow on a single platform, from the initial problem identification to the storage of the collaboratively developed solution in the knowledge database. This approach ensures that all participants have access to structured, clear, and comprehensible information throughout the process. The system is compatible with various end devices, including desktop computers, laptops, smartphones, and smart glasses, allowing for flexibility in use. You can easily share a wide range of documents, such as videos, photos, PDFs, and 3D objects, whether they were created on-site or imported from other systems, ensuring that your team and customers have the precise materials necessary to address the issue at hand. In today's communication landscape, voice messages have become a vital tool, often eliminating the need for tedious typing and facilitating problem identification and resolution. Furthermore, the saying "a picture is worth a thousand words" holds true, especially when utilizing our image editor, which enables you to enhance and modify your images quickly and effortlessly for clearer communication. This comprehensive tool not only streamlines support processes but also enriches the user experience by fostering effective collaboration and communication.
Description
TSplus Remote Access is an ideal alternative to Citrix or Microsoft RDS for remote access, remote desktop connections and web application delivery.
TSplus Remote Access:
Remote desktop access
Application delivery
Secure connection from any device or browser
Customizable web portal
No Terminal Service CALs are required
TSplus Remote access is a reliable and scalable method to web-enable any Windows Applications. TSplus's HTML5 built-in gives users seamless, intuitive access to Windows-based desktops and applications from any browser on any device. This includes PCs, Macs and Smartphones as well as Tablets. Remote Access offers a variety of connection clients and configurations. This allows you to create a secure remote environment that suits your needs and can grow with you business.
Get a free 15-day trial of any TSplus product!
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$150.00
Permanent licence per server - depending on the number of users: from 3 to unlimited.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
RISE Technologies
Founded
2016
Country
Germany
Website
rise-rs.de/produkt/
Vendor Details
Company Name
TSplus Group
Founded
2007
Country
United States
Website
tsplus.net/remote-access/
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Application Virtualization
Conflict Prevention
No
Cross-Platform Support
Yes
Dashboard
Yes
Debugging
No
Incident Management
No
Legacy App Support
Yes
Memory Protection
No
Multiple App Instances
Yes
Cybersecurity
AI / Machine Learning
No
Behavioral Analytics
Yes
Endpoint Management
Yes
IOC Verification
No
Incident Management
No
Tokenization
No
Vulnerability Scanning
No
Whitelisting / Blacklisting
Yes
Remote Desktop
Chat
No
Cross-Platform Access
Yes
File Transfer
Yes
Group View
No
Mobile Device Access
Yes
Multi Monitor Support
Yes
Record Remote Sessions
No
Remote Print
Yes
Remote Wake
No
User Management
Yes
Remote Support
Diagnostic Tools
No
File Transfer
Yes
Live Chat
No
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
Yes
Surveys & Feedback
No