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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Quivr is an AI-powered application built natively into Zendesk, designed to optimize customer service operations by leveraging historical ticket data and information from internal systems. By ingesting past resolved tickets, Quivr smartly suggests precise, brand-aligned responses and can automatically send them to customers, greatly accelerating support workflows. This AI-driven automation can increase support team efficiency by up to 60%, allowing agents to focus on more complex issues. Quivr ensures all replies remain consistent with your company’s tone and standards, reducing the risk of miscommunication. It also drastically shortens response times, enhancing overall customer satisfaction. With full compliance to GDPR and SOC 2, Quivr prioritizes the security and privacy of customer data. Its seamless integration within Zendesk means teams can implement the solution quickly without disrupting existing processes. Quivr is an effective tool for businesses aiming to modernize their customer support with smart automation.

Description

Address support inquiries from wherever your users and your team are located, allowing your staff to operate in their preferred environments. Torvalds efficiently aggregates communication through In-App, Email, Slack, Discord, and forums, enabling your team to engage with customers seamlessly without the need to switch platforms. The Torvalds AI Assist feature offers customizable AI-generated responses that empower your support staff to maintain control over customer interactions. Your team has the option to review and modify these responses before they reach customers, or they can choose to let Torvalds handle replies automatically. Enhance collaboration among your technical support, customer success, and engineering teams by ensuring that ticket-based and chat-based support remain aligned. Torvalds streamlines issue management with its shared omni-channel inbox, preventing any potential oversights. A bi-directional sync guarantees that no important conversations are lost across in-app communications, Discord, Slack, GitHub, and your team's preferred ticket management systems like Zendesk. This comprehensive approach not only improves response efficiency but also elevates overall customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
Adobe PDF Services API No 
Discord No 
GitHub No 
Google Docs No 
HubSpot CRM No 
HubSpot Customer Platform No 
Jira No 
Linear No 
Microsoft Teams No 
Salesforce No 
Slack No 
YouTube No 
Zoom No 

Integrations

Zendesk Yes 
Adobe PDF Services API Yes 
Discord Yes 
GitHub Yes 
Google Docs Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Jira Yes 
Linear Yes 
Microsoft Teams Yes 
Salesforce Yes 
Slack Yes 
YouTube Yes 
Zoom Yes 

Pricing Details

Free
Pro: $1200/year
Free Trial No 
Free Version Yes 

Pricing Details

$249 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Quivr

Founded

2024

Country

France

Website

www.quivr.app/

Vendor Details

Company Name

Torvalds

Country

United States

Website

torvalds.dev/

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Product Features

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