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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Quidget provides a no-code platform for AI agents and chatbots that empowers businesses to streamline customer support, lead generation, and internal helpdesk functions by training AI on their specific data, including website information, frequently asked questions, support documentation, and knowledge repositories, enabling it to deliver immediate and precise answers around the clock without requiring coding or manual configuration. The AI agents developed through Quidget surpass traditional rule-based bots by comprehending natural language and engaging users across various communication channels such as live chat, email, social media, WhatsApp, and internal platforms like Slack, all while efficiently managing the escalation of more complex issues to human agents and alleviating the burden of routine Tier-1 inquiries. Supporting conversations in over 45 languages, Quidget is designed to be operational immediately following a brief setup, featuring built-in human handoff capabilities, comprehensive analytics, performance tracking, and customizable functionalities, which allow teams to continuously enhance and fine-tune their responses. Additionally, it can serve as an external support assistant embedded in web chat widgets or function as an internal helpdesk AI to address employee inquiries effectively, ensuring that organizations can maintain high levels of customer and employee satisfaction.

Description

Introducing a revolutionary AI solution that enhances customer service ticket handling far beyond the capabilities of traditional agents. Transform your retail experience with Tymely, which seamlessly integrates with your existing systems and employs Generative AI to autonomously manage intricate customer service requests via email and chat, including processing refunds and exchanges or applying discounts, just as human agents would. Every AI-generated response is thoroughly verified in real-time by Tymely’s team of experts, ensuring an accuracy that surpasses human performance, all while maintaining the cost-effectiveness and speed of AI available around the clock. Our team of native English-speaking customer service professionals not only validate each response but also infuse a personal touch, delivering the compassionate and high-quality support that your customers desire. Delight your customers with prompt, 24/7 service, and benefit from an impressive average First Resolution Time of just 20 minutes. This innovative approach represents a significant leap forward in customer service efficiency and satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk Yes 
Salesforce Yes 
Shopify Yes 
Zendesk Yes 
AfterShip No 
Calendly Yes 
ChannelApe No 
Facebook Messenger Yes 
Gorgias No 
Happy Returns No 
HubSpot CRM Yes 
Magento No 
Manhattan SCALE No 
Oracle Service No 
Pipedrive Yes 
Slack Yes 
Telegram Yes 
WhatsApp Yes 
Wix Yes 
WordPress Yes 

Integrations

Freshdesk Yes 
Salesforce Yes 
Shopify Yes 
Zendesk Yes 
AfterShip Yes 
Calendly No 
ChannelApe Yes 
Facebook Messenger No 
Gorgias Yes 
Happy Returns Yes 
HubSpot CRM No 
Magento Yes 
Manhattan SCALE Yes 
Oracle Service Yes 
Pipedrive No 
Slack No 
Telegram No 
WhatsApp No 
Wix No 
WordPress No 

Pricing Details

$79 per month
Free Trial Yes 
Free Version No 

Pricing Details

$1.50 / resolution
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Quidget

Founded

2023

Country

United States

Website

quidget.ai/

Vendor Details

Company Name

Tymely

Founded

2020

Country

United States

Website

www.tymely.ai/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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