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Description
Quidget provides a no-code platform for AI agents and chatbots that empowers businesses to streamline customer support, lead generation, and internal helpdesk functions by training AI on their specific data, including website information, frequently asked questions, support documentation, and knowledge repositories, enabling it to deliver immediate and precise answers around the clock without requiring coding or manual configuration. The AI agents developed through Quidget surpass traditional rule-based bots by comprehending natural language and engaging users across various communication channels such as live chat, email, social media, WhatsApp, and internal platforms like Slack, all while efficiently managing the escalation of more complex issues to human agents and alleviating the burden of routine Tier-1 inquiries. Supporting conversations in over 45 languages, Quidget is designed to be operational immediately following a brief setup, featuring built-in human handoff capabilities, comprehensive analytics, performance tracking, and customizable functionalities, which allow teams to continuously enhance and fine-tune their responses. Additionally, it can serve as an external support assistant embedded in web chat widgets or function as an internal helpdesk AI to address employee inquiries effectively, ensuring that organizations can maintain high levels of customer and employee satisfaction.
Description
Many SaaS companies in their growth phase tend to create their customer support systems using various tools, such as a helpdesk for managing inquiries, an email service for sending campaigns, and a distinct knowledge repository. Each of these tools comes with its own pricing plan, data management, and user interface, leading to an expenditure of around $600 to $800 per month for a disjointed setup that lacks proper integration.
Respondo addresses this issue by providing a comprehensive solution that merges everything into one platform, featuring a unified inbox, AI-generated responses for incoming communications, outbound messaging through email, WhatsApp, Telegram, and in-app channels, along with a centralized knowledge base— all under a single product and pricing plan.
What sets Respondo apart from standard AI bots is the seamless collaboration between AI and human agents within the same workspace; when a conversation is transferred from a bot to a human, the agent retains complete context, eliminating the need for customers to reiterate their queries. Furthermore, the Copilot feature offers suggested draft replies directly within the inbox, streamlining the response process.
With AI capable of resolving over 70% of incoming requests independently, the remaining 30% are managed by agents who can respond three times faster with the assistance of AI recommendations. Additionally, Respondo offers unlimited seats on all plans, allowing teams to expand without incurring increased costs. This innovative approach not only improves efficiency but also enhances the overall customer experience.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Calendly
Yes
Facebook Messenger
Yes
Freshdesk
Yes
HubSpot CRM
Yes
Intercom
Yes
Pipedrive
Yes
Salesforce
Yes
Shopify
Yes
Slack
Yes
Telegram
Yes
Integrations
Calendly
No
Facebook Messenger
No
Freshdesk
No
HubSpot CRM
No
Intercom
No
Pipedrive
No
Salesforce
No
Shopify
No
Slack
No
Telegram
No
Pricing Details
$79 per month
Free Trial
Yes
Free Version
No
Pricing Details
$99/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Quidget
Founded
2023
Country
United States
Website
quidget.ai/
Vendor Details
Company Name
Respondo
Founded
2026
Country
United Arab Emirates
Website
respondo.ai/
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
