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Description
Questera serves as a dynamic customer engagement platform designed for growth and lifecycle teams to both formulate and implement strategies with unprecedented speed. It empowers users to either design custom AI agents tailored to their needs or take advantage of readily available pre-configured agents for seamless personalization, automatic segmentation, journey automation, and hands-free campaign management, all of which provide boundless scalability. The platform simplifies the creation of AI agents into a straightforward four-step process: first, users define the agent by inputting essential details like its name and image; next, they specify core instructions that outline the agent's goals, rules, and operating parameters; third, they select from over 75 integrations to enable abilities such as email automation, segmentation, and retargeting; and lastly, they can test and launch the agent while receiving real-time feedback on its performance. For those looking for a quicker start, Questera offers a range of pre-configured agents, including Sara, the intelligent ads retargeting agent, which specializes in generating personalized advertisements aimed at re-engaging past visitors and executing effective retargeting campaigns. This flexibility allows businesses to adapt their engagement strategies swiftly and efficiently, ensuring they can meet the evolving demands of their customers.
Description
The Webex AI Agent offers engaging, lifelike interactions through advanced conversational intelligence, enhancing customer experience across both voice and digital platforms while enabling proactive self-service. By comprehending individual requirements, retaining user history, and adapting to preferences in real time, it ensures a tailored experience for each user. The platform simplifies the creation and implementation of AI agents, allowing for the development of either fully autonomous agents capable of natural dialogues or scripted agents that provide predetermined responses. These AI-driven agents are equipped to manage intricate inquiries by seamlessly integrating with back-office systems to resolve customer concerns comprehensively. Additionally, they can be utilized across multiple communication channels, including voice, SMS, email, live chat, Facebook Messenger, Apple Messages for Business, and WhatsApp, thus offering round-the-clock assistance. When the situation demands, a smooth transition to human agents is possible, with complete context transfer to maintain service continuity. Supporting more than ten languages, the AI Agent effectively breaks down language barriers while enhancing the scalability of customer interactions, ultimately leading to greater satisfaction and efficiency. Furthermore, businesses can leverage analytics from these interactions to continually refine their service delivery.
API Access
Has API
API Access
Has API
Integrations
WhatsApp
Amazon S3
Amplitude
Braze
Cisco Adaptive Security Appliance (ASA)
Cisco Webex
Facebook Messenger
Google Ads
Google Cloud Platform
Looker
Integrations
WhatsApp
Amazon S3
Amplitude
Braze
Cisco Adaptive Security Appliance (ASA)
Cisco Webex
Facebook Messenger
Google Ads
Google Cloud Platform
Looker
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Questera
Founded
2022
Country
United States
Website
www.questera.ai/
Vendor Details
Company Name
Webex
Founded
1995
Country
United States
Website
www.webex.ai/ai-agent.html