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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Safeguard your SharePoint environment against both internal and external threats with robust permissions management, comprehensive auditing, reporting, and the enforcement of governance policies. With Quest ControlPoint, you have the capability to secure, automate, and effectively govern your entire SharePoint ecosystem, whether it operates on-premises, through Microsoft 365, or in a hybrid setup. This solution ensures adherence to permission policies, thereby mitigating the risk of security breaches and unauthorized access to sensitive information. You can efficiently audit, clean up, and manage permissions and user access from a unified console that spans all sites, site collections, or farms. Additionally, it allows for meticulous analysis and management of all permission types, whether they are directly assigned, inherited, or associated with Active Directory or SharePoint groups, providing a holistic approach to SharePoint security and governance. By leveraging this comprehensive system, organizations can foster a secure and compliant SharePoint environment.

Description

SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft SharePoint
Active Directory
Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams

Integrations

Microsoft SharePoint
Active Directory
Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$15 per user per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Quest Software

Founded

1987

Country

United States

Website

www.quest.com/products/controlpoint/

Vendor Details

Company Name

SP Marketplace

Founded

2012

Country

United States

Website

www.spmarketplace.com/sharepoint-helpdesk.html

Product Features

Application Security

Analytics / Reporting
Open Source Component Monitoring
Source Code Analysis
Third-Party Tools Integration
Training Resources
Vulnerability Detection
Vulnerability Remediation

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

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